https://www.airbnbhell.com/airbnb-not-guarantee-room-rate/ Uncensored Airbnb Stories from Hosts & Guests Fri, 05 Apr 2019 20:06:14 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/airbnb-not-guarantee-room-rate/comment-page-1/#comment-25756 Fri, 05 Apr 2019 20:06:14 +0000 http://www.airbnbhell.com/airbnb-does-not-guarantee-your-room-or-rate-you-could-end-up-paying-thousands-more-for-your-vacay/#comment-25756 While certainly a frustrating situation, I think you were/are incredibly myopic in your understanding of how Airbnb works. They are not a hotel; they guarantee very little. And are certainly not set up to guarantee that if a host cancels you will get another comparable or better accommodation. You were very fortunate that you did get a customer service rep who called you back when he said he would and were offered a full refund and a $200 future credit. That rarely happens. If you want certainty and guaranteed lodging, go to Expedia.

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