Comments on: Airbnb Does Not Have the Backs of Superhosts

By: Choctaw

Choctaw — Wed, 06 Mar 2019 15:51:39 +0000

In reply to Mark. Mark you're a Dick! Are you an AirBnB employee? I have do not use wipes in my policy and I've found the packages in the trash. Those wreak havoc on systems and there are numerous class action lawsuits against the manufactures of these for stating on the package "flushable"

By: EJ

EJ — Thu, 22 Feb 2018 19:29:04 +0000

Host Guarantee program is a joke. Hosts beware. Please don’t make the same mistake I did – over-trusting Airbnb. Protect yourself! I’m moving on.

By: jeff

jeff — Thu, 11 Jan 2018 21:43:07 +0000

Hey Ash,

Airbnb Sucks about resolving issues especially when it comes to paying out. Im a superhost myself and resolution center does nothing. Case managers are there just to take calls and pass it on to whoever may or may not help. The bottom line is , if the host needs to get paid, airbnb will not pay it willingly. If you submit full details and proof such as conversations with guest, pictures from ring app, pictures of damages etc, airbnb simply doesnt have the right to collect from the guest. The deposit on the listing doesnt mean anything because airbnb isnt able to hold funds against the guest’s form of payment. If extra guests appear , airbnb isnt able to charge the guest for them, they just act as mediators to the guest but cant force payment. This is a current situation im dealing with and its been explained to me this way. Also I have a 7mo old case of extra guests and damages, $300 for security deposit and $500 for extra guests. But because the guest doesnt have a good form of payment anymore to collect from, airbnb doesnt want to collect, despite being transferred to 7 case managers, collections and treasury dept., if they even exist. SMH, i think what i took away from this is involving home insurance for rental property and getting the appropriate coverage.

By: Al

Al — Sat, 11 Nov 2017 17:48:43 +0000

Sorry to hear this happened to you. I understand how frustrating and stressful it must be for you, these are big amounts and since the repairs are not done you loose potential income.

But if we stay factual, is the guest really at fault? Was he aware he couldn’t use baby wipes in your toilets? If it’s not mentioned in your house rules it’s your sole responsibility and Airbnb has zero reason to pay for it.

By: Tina Nikcols

Tina Nikcols — Fri, 13 Oct 2017 14:48:07 +0000

Wait- you want to take your guests security deposit? Aren’t baby wipes allowed to go down a toilet? Did you have a sign up saying don’t flush them down? I don’t think it’s the guest fault unless you specifically told them baby wipes aren’t allowed to go down the toilet.

By: Anonimous

Anonimous — Sun, 08 Oct 2017 12:55:19 +0000

In reply to Ashlea. Your supposed to do it the other way, as per the Airbnb Host Guarantee

By: Mark

Mark — Sun, 08 Oct 2017 02:24:35 +0000

I don’t understand why people like you insist on continuing to call, request managers, etc. when you have already been told that Trust and Safety does not operate by phone and calls can’t be transferred to them. It sounds like you don’t even know who did this. You are probably just trying to get Airbnb to pay for your plumbing to be redone. I hope they deny you. Spoiled, entitled brat.

By: SKS

SKS — Thu, 05 Oct 2017 18:46:16 +0000

I hear you. I’ve been flighting as of 35 days for a deposit of 300.00 it took 3 weeks of calling airbnb to finally get someone on it I filled all the stuff they wanted with pictures and the recipe. For a replacement of my stove my renters said they were just sitting at the table talking and the glass top on the stove started breaking all over after 25 days of using it. When I went up to look at I seen a point of impact where something was dropped on it or hit with something. As of today I got a email from airbnb saying I had to have a professional come and look at it. They already knew I didn’t have the stove anymore on my receipt for the 800.00 stove it had a 15.00 deposal fee. Really like where was I going to store it for 35 days and why would I pay a 120.00 for a professional to come out and tell me yeah something was dropped on it. So since I don’t have the stove anymore they aren’t going to do anything. I believe they did this so they didn’t have to give the deposit because since they waited so long to start this I don’t think they can get the deposit I think the hold on the guest card is only 5 to 7 days. Airbnb is making me feel like I did something to the stove and I knew I could make it last for 24 days before it all cracked so I could get the 300.00 give me a break.

By: Ashlea

Ashlea — Wed, 04 Oct 2017 15:27:03 +0000

In reply to The Bull.

I will once I know that AirBnb refuses to fix the repairs – I’m just waiting in limbo until then – at the mercy of the people that were supposed to protect me as a host & promised support that never seems to come. . . .

By: Nellie

Nellie — Tue, 03 Oct 2017 20:52:07 +0000

Ashlea sorry this happened to you.
Have you tried contacting Airbnb via Twitter with photos of the damage.
There is of course no guarantee they will cover it in full or in part.

Personally in your situation I would have put in a claim with your specialist home insurance that covers short term lets – surely that’s what you take it out for?