Local precinct supervisor knocks on my door and says he has a woman claiming assault. Sure enough, It’s Ms. Bosco. The officer explains that Ms. Bosco is citing a scratch to her face and that she has paid for 4 days and now been thrown out. I explain to officer that Airbnb has refunded 1/2 of her money to which he turns to her and says, “You got a partial refund?” She now admits she did. He asks me about the “injury.” I said, “I never touched the lady and that scratch wasn’t on her face yesterday.” Officer looks at me and says, “wait, this all went down yesterday?’ “Yes sir, she’s back more than 24 hours later – and by the way (I point up to driveway Nest Cam on side of house) “Have you explained to her that making a false police report is a felony?” Officer and Ms. Bosco talk at curb. Soon both leave.

To add to this: Airbnb has failed to pay my account for all three previous guests where those funds were in “processing” when they cancelled my account for pressing them on where that phone recording went to and then telling them I had my own and accusing them of systematic cover-up. They went dark – and have since refused to even acknowledge any email or request for accounting of the payments due. Amazing. I’m totally done with this company

The point here is really that Airbnb not only failed to effectively handle the situation, they also left a host unattended in a threatening situation and then erased the phone conversation and claimed they never had the call. Fortunately, I do have the call. When I informed Airbnb that all calls from my IT office are recorded they hit the ceiling and said I had no permission to do so at which point I informed them that GA. is a state that doesn’t not require notification or permission to record conversations as long as the party doing the recording is a member of that conversation.