This is true, but this “host” didn’t say he sent a map link.

What is rot is this person calls himself a “host”. He’s nothing more than a landlord.

Sending a map link is trivial and can be automated even on Airbnb’s crap system. It’s hardly spoon-feeding.

Every single hotel I’ve stayed at in the last 20 years has had 24/7 support by phone if not in person at the front desk. That’s every thing from Motel 6 to Intercontinentals worldwide. Not even one was a 5-star hotel, either.

Most non-profit organizations will expect YOU to work for free or a discounted rate. 😉

@Brian – even with a google maps link, some people still can’t find a listing and give you bad ratings for at least location and check-in. Can’t win.

What rot!
Yes, you can send a google map link but some will still not use it or have the common sense to ask directions of a local. And why should a host spoon feed a guest when a guest is quite capable of looking up a map themselves? It is our job to provide accommodation, not to take the guest by the hand and look after them every step of their stay.

Rubbish! Not every hospitality business is open 24/7, only those that charge accordingly and you’re talking 5 star in that case.

Why wouldn’t anyone want to list with a non-profit organisation? If they bring bookings for reasonable charges, I certainly would not discriminate against them.

You’re in the hospitality business, not the my-rental-takes-care-of-itself business. Yes, you should answer your messages at 4:00am if you want to be a good host. Airbnb doesn’t care about text messages, just platform messages (through their app).

Unfortunately, an guest that cancels within 24 hours before check-in can leave a review and they won’t take down blatant lies unless it actually violates Airbnb’s terms of service. It’s really stupid.

Yes, they are a company that only cares about money. Just like every other company in the world. I’m betting you don’t want to list your property with a non-profit organization, though.