Comments on: Airbnb Host Unfair to Same-Sex Couples?

By: Therese

Therese — Mon, 06 May 2019 06:52:10 +0000

Don’t be so quick to jump to conclusions. The host can have different settings for different dates, or as mentioned it could be a glitch the system, sometimes the system does not always update, or they may have to have work done in the unit on that day, or a whole other plethora of reasons as to why they couldn’t host you for that date. Airbnb takes discrimination quite seriously, which all hosts know very well, so if they have loads of positive reviews, then they are serious hosts and would never risk being deactivated due to discrimination. If they did decide they don’t want you personally as a guest, then it could be because of the types of reviews you have left in the past, or you may have lowered stars from a previous host (which you as a guest cannot see). Of course there are awful bigots in this world, but discrimination is illegal in most instances and is also a serious violation of the terms of service of airbnb, and therefore not something to be alleging against someone’s small business, if you aren’t absolutely certain.

By: Maxx

Maxx — Tue, 23 Apr 2019 01:11:54 +0000

I think this is a glitch in their system. I have experienced the same and ABB customer service has admitted to it being a glitch and the rep checked on the availability for me.

But let me tell you something, a good majority of the reps are completely incompetent. BUT, I had a good outcome with one. From the responses, the reps online didn’t even bother to read my emails as they responded with irrelevant bs. So, I went on to BBB and complained about their customer service and in the section that asks what you want to happen, I pretty much said for someone just to read my email and give an explanation instead of copy and pasting scripts. A week later someone from their corporate office contacted me and gave me a full refund for the hassle. Pretty much this bloke lied in his review of me and I showed the reps our text messages which proved he lied and they allowed the review to remain. The review is still up, but it won’t hurt me because I am not using their service anymore. In Vegas you can pay $90 for a nasty ABB room, or $90 for Super 8 or Motel 6 that is cleaner.