Comments on: AirBnB “Hell?”

By: Titus Androgynous

Titus Androgynous — Wed, 10 Aug 2016 00:07:49 +0000

“Read reviews.” And you should read all the stories about reviews being removed or giving neutral reviews out of concern of retribution.

That uppity couple story is great though. I didn’t realize bare essentials extended to wine glasses.

By: c

Sun, 01 Feb 2015 07:11:31 +0000

This was a brilliant article. You eloquently described my experience with airbnb the first five months. Then ironically it took the twist of them not communicating with me and acting quite literally like the bad hosts you described. Them being the hosts of the airbnb service and me being the customer.

By: Daniel

Daniel — Fri, 16 Jan 2015 22:29:56 +0000

Fully agree with Tizzy. After raising a claim in 10 days there was no communication from them. I needed permission to fix the damages caused by negligent guest, flooding and drain blocking in the believe that someone would look at my claim. Claim was rejected and I had to stay with the whole house messed up until the claim was rejected. So 2 things bad about them:
1 they don’t care to help you if you in distress due to their type of business
2 their million dollar host guarantee is absolutely crap, you are by your self

By: Tod

Tod — Thu, 27 Nov 2014 00:01:10 +0000

I will agree with Tizzy,
I do investigate reviews before guests coming, I get positive reviews myself, but the problem is Airbnb itself. I recently got robbed by guests or by someone else who came in because guests left the door open, I tried to contact Airbnb 4 times and didn’t get any response. They just don’t care about their customers at all.

By: Tizzy

Tizzy — Mon, 13 Oct 2014 23:24:18 +0000

Hello Clara,
I think there’s a bit of a difference between the hell you mention and what this site is about – AirBnB hell isn’t so much about terrible hosts, but about the company itself being horrible. Their customer service is pathetic and they treat their customers like crap, often being condescending or downright refusing to give them any help. The hosts there, at least to my experience so far, are great – it’s the company itself that sucks badly enough for me to wish they would go out of business. I’m sure you’re a great host, and I have found several amazing people there, but AirBnB isn’t a good company if you have any kind of issues, for they will NOT help you, at all. That’s why they are a hell.

By: Scott

Scott — Mon, 22 Sep 2014 13:10:55 +0000

WOW!! The absolutely best posting I’ve ever read about Airbnb. Please spend so much energy blaming others for issues they either created themselves or could have avoided altogether by not being dense. Cheers Clara!