Comments on: Airbnb Hell Cottage in Durham Gives me Allergic Reaction

By: Lindsay Ottersen

Lindsay Ottersen — Wed, 20 Dec 2017 03:51:45 +0000

Ugh I feel heavily for you. The same dang customer service agent, Krayshaun, is denying me any kind of refun for a house I found immense amounts of feces in. His reply was laughable and I’ll be calling tomorrow.

By: Ron Lel

Ron Lel — Sat, 21 Oct 2017 02:18:50 +0000

Krayshaun your organisation is dodgy. I would not recommend a dog use it.

By: Anita

Anita — Mon, 16 Oct 2017 16:52:10 +0000

In reply to Mm. I have no issue with "bugs"in general. I camp all the time. I operated a farm until recently. Having a yellow jacket nest right there is over the top. Add to it all the mosquitoes( and no mosquitoes even in a huge arboretum I just visited here in Durham). This place is a pit.

By: Anita

Anita — Mon, 16 Oct 2017 16:48:39 +0000

Airbnb Airbnb Customer Experience
Krayshaun Y, Oct 15, 20:53 CDT:

Hi Anita,

Thank you for your patience while I reviewed your case. I appreciate the time you’ve taken to share your concerns and perspective on this experience.

Based on the information provided, I have decided that we will not reopen this case because you have failed to provide adequate documentation that supports your “Yellow Jacket wasp” stings.

A critical piece of the refund process requires you to submit documentation also of the listing and the infested area with insects, you failed to do so.

We have not been provided proof that your allegations took place on Airbnb listing and with lack of documentation case will remain closed

Thank you again for your understanding and for your valued time and contribution.

Krayshaun
http://www.airbnb.com/help

By: Mm

Mm — Mon, 16 Oct 2017 06:28:23 +0000

Did you not read the reviews?
Or where the host says there are bugs?
Or look at the photos portraying a slum?

I am not allergic to insects, but I would never stay at that place in a million years just by the photos alone. Why you would stay there when you’re allergic to bugs is a mystery for the ages.

By: Ethel

Ethel — Mon, 16 Oct 2017 02:35:26 +0000

They never help. Report them to BBB. With enough complaints maybe they will be investigated. I’ve been going around and around for over two months about bedbugs which bit me severely and then followed me home where I spent a lot and lost even more. Finally I left house and car to live with my sister’s family until all the bugs and eggs die. I probably won’t be able to use house or car until 2018.

By: Kathleen gosselink

Kathleen gosselink — Mon, 16 Oct 2017 01:13:58 +0000

Exact same thing happened to me. I have dozens of photos of mold and bugs and filthy furniture at Mike’s Lakehouse in Barnstable MA. We went to Resolution with Air Bnb and we lost. They refuse to return our $4,000. What else can we do? Has anyone ever sued Air Bnb?