Comments on: Airbnb Guests are not Protected from Bogus Damage Claims

By: Quan Tran

Quan Tran — Tue, 05 Dec 2017 21:34:02 +0000

I had a similar story . AIRBN took my money because they wanted to protect the host, although I sent many strong evidences to prove that I was right , I never caused any damages of the host house.
When I think about it again, I can see about the AIRBNB , they only want money, the host brings money to them. How many time in a year we are renting AIRBNB accommodation?
The AIRBNB sent me $1000 bill to pay the host . I told them take me to the court , I will pay at the court.
You should send your story to the press or TV.

By: David (OP)

David (OP) — Mon, 04 Dec 2017 19:58:41 +0000

In reply to Prune.

When we agreed to their terms of service, we agreed to forced arbitration. I think all we can do is to avoid Airbnb altogether moving forward.

https://revisionlegal.com/agreements/airbnb-terms-service/

By: Prune

Prune — Fri, 01 Dec 2017 16:30:26 +0000

Sue them!

By: Virginia Bourget

Virginia Bourget — Fri, 01 Dec 2017 01:15:22 +0000

We had a similar experience. Fight the good fight but Airbnb doesn’t seem to care. They say they require proof of damage and the value of supposedly damaged items but this is obviously untrue. Our host asked for $2, 000 which was very stressful.