Airbnb Guest Stories

These are the most recent 25 stories from real Airbnb Guests.  Read More Airbnb Guest Stories.

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Both Host and Airbnb won’t Accept Negative Review

Here is a review I posted on an Airbnb host’s site. It was posted for one day and then Airbnb removed it from the post. I contacted Airbnb support and went back and forth many times and they refused to put the review back on the host’s rental site. You will see in my review […]

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Careful Booking Close to International Borders

I was trying to book a weekend getaway with my husband, sister and brother in law to celebrate our anniversaries. I was looking in Niagara, NY but somehow the site was showing me places in Canada too. I did not realize this. I found a place that looked great for the price we could afford, […]

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Airbnb Cancels a Long-Term Booking without Consulting Hosts

About a month ago I had a 31-night reservation that was cancelled without consulting us after 48 hours of checking in. Our guests wanted to leave the place after they spotted two cockroaches in the kitchen in the middle of the night. Our house is located in Bondi Beach, Australia, where cockroaches are simply everywhere […]

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Airbnb Hell Prevents Property Agent Scam in Munich

I’m posting this because thanks to a similar post from this website I just avoided being scammed. I’m a Spanish student about to start an internship in Munich, a city well known for its accomodation shortage, especially for students. Searching for flats I came across the following property. The host seemed to answer all of […]

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Slum House Throws Female Guest out at 2 AM

This was my first Airbnb, and it will be my last. I thought it would be nice to stay with someone local since I wouldn’t be in the room most of the time I was there. Checking in was easy, but I was confused about the key situation even though I read the rules. My […]

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Booking Scam and Expensive PayPal Horror

I received an email that I was about to delete as spam until I saw it was an actual Airbnb booking for that night in a single room in Rio for the price of a week or more in a luxury home in Oz. I am in Queensland, Australia with no intentions of travelling anywhere […]

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Airbnb Charging in Wrong Currency with Excess Fees

I was trying to pay my host, but the Airbnb system kept rejecting payment saying ‘server error, please retry’. I kept retrying and eventually selected PayPal as the payment mechanism. I am booking an Italian property, with charges in EURs, and have a EUR credit card (despite living in the UK). My PayPal account has […]

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Stranded With Young Children At Night In London

I booked a three-bedroom flat in Limehouse Basin on Airbnb about two months in advance of the stay. We were taking the three children to London as their Christmas present to visit Hamleys and do some sightseeing. We were in the taxi on our way to the flat when host suddenly cancelled the booking without […]

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Deceptive Profile Led to Being Charged for Damage

This is regarding the Airbnb apartment listed at this link. The profile is deceptive, making the property look big enough for four people without any clutter. Due to this deception, I booked this place, but it was hell to stay there and inevitably my son broke an exposed light bulb by his bed. I would […]

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Had to call the police to get insane Airbnb host out of rental

This is a very important story because the person involved has been sharing fake information around social media about my boyfriend and me. Basically my boyfriend and I are moving to Lisbon. He’s Brazilian and I’m French. We booked an Airbnb for ten days so we could visit and find an apartment. Before we arrived […]

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Bait and Switch at San Diego Corporate Lodging

I reserved a penthouse in San Diego two months ahead of my visit. I arrived early in the day last Friday and went to eyeball the property at the address in the email. I felt odd as the view from the posting could not have been from the same address. There was no pool or […]

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Irresponsible Host Causes Accident at Bali Villa

My family and I made plans to go to Bali and decided to book an Airbnb. We settled into this nice villa in Seminyak. We went there for a family getaway trip with my cousin’s family, just hoping to relax and enjoy the beauty of the villa and Bali. We arrived late at night around […]

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I Paid Outside Airbnb for a Condo, Not a Filthy Trailer

I contacted the host for this Airbnb and was asked to pay her directly, circumventing Airbnb payment system to get a reduced rate. When I arrived at the rental I was shown to a filthy trailer seething with decades-old cigarette smoke. The pictures were of another trailer nearby occupied by the host’s mother and depicting […]

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No Help with Refund One Hour After Reservation

Earlier this evening I made a reservation on the Spanish Airbnb site for myself and five other friends to go to La Coruña in March. Having made the reservation, we were given the address (I cannot understand why this is not available before payment is made) and now according to my friends the apartment is […]

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Last-Minute Cancellation before Christmas Holidays in Hawaii

My booking through Airbnb six months ago for a monthly rental during the Christmas holidays in Hilo, Hawaii was cancelled at the last minute by the hosts and their agent. There has been no remedy or compensation for the last minute disruption or the costs incurred by us. This caused significant stress, anxiety and costs […]

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First-Time Airbnber Realizes Customer Support Doesn’t Care

Last week we decided to use Airbnb due to the size of our group and the need to have our dogs go with us. After I tried contacting potential hosts who never bothered to reply, We finally found a great host in Miami, accommodating and flexible. On to sign up and verification. I went through […]

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Airbnb Booking was Reserved on Another Website

I couldn’t believe that the cottage I booked on Airbnb had been booked six days earlier after I paid via PayPal on January 6th. The host messaged me after my itinerary was confirmed to tell me. She said that I could not stay in her accommodation even though I had paid and my booking was […]

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Dirty Beach Grounds for a Bad Airbnb Review?

I am new to the Airbnb life. In August 2017, I rented an ocean front beach house for the weekend in Westbrook, Connecticut. I gave a surprise gathering for my boyfriend’s 46th birthday. The home was beautiful, a little outdated but nice. I met with the maid upon arrival and did a walkaround. The event […]

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Two Last Minute Cancellations and a Noisy Apartment

Six weeks ahead of our family Christmas vacation to Peru, we booked two Airbnb listings. One was to be the same place twice for a total of five nights (with a short excursion to another place in between) and the others for a single night in Lima before leaving to go home. Fortunately, I had […]

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Impossible to Believe Good Reviews about this Place

We recently stayed in someone’s back room that was uninhabitable. We paid $640 for three nights. It was the only place left in the area we wanted. Two places were booked on nights that we already booked. Anyway, I should have walked out as soon as we walked in the door. We were led to […]

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Creepy Experience at Airbnb in Chicago on New Year’s Eve

My boyfriend and our other friends decided to go to Chicago for four days. We rented a single room near the north side. Our first hosts were this lovely male gay couple. That is until one specific night when my boyfriend and I decided to take a regular shower. All of a sudden we heard […]

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Airbnb Almost Homeless in San Juan

My initial correspondence with an Airbnb host was early in November when I made a reservation for 12/22-12/23. Her last remark to me was that I would hear from her closer to the check in date with the information I would need. Fast forward to 12/20. I had still not heard from her. I sent […]

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Airbnb is a Joke, Abandoned in Bangkok

I want to share my story so you don’t get screwed like me. I had a reservation in Bangkok for two weeks and I already paid for it by credit card. It had been accepted by the host and I received a receipt. It all sounded cool, but definitely was not. I arrived at BKK […]

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No Penalties for Airbnb Hosts Increasing Rates

My mother is visiting me in Sydney from Canada this February. She booked her trip months ago after we told her of our news that my husband and I will be expecting our first child. She is visiting for close to three weeks and we wanted her to be comfortable and within walking distance from […]

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Crazy Airbnb Host in Miami with Unreasonable Rules

I suffer from severe, excruciating menstrual cramps. During this period, I depend on ibuprofen to get through the day and I take hot showers of approximately 20-30 minutes to ease them at night. Girls who have this issue will know I am talking about. Knowing that I would have this problem during my stay in […]

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