Airbnb Guest Stories

I have used Airbnb for several years now and it’s always disappointing. The pictures never reflect the actual unit and they are always enhanced. Most of the time there are always problems with the unit and it takes several days to have them fixed if the host ever fixes them. I rented a unit that […]

I booked a hostel on Airbnb in June 2022. It was my first experience at a hostel and I did not know Airbnb allowed hostels on their website. Based on the number of good reviews of the place and the high prices of the city I was traveling to (Copenhagen), I decided to give it […]

I am a long time Airbnb user and for the past two years the quality of service with Airbnb has gone completely downhill. I have many experiences to share. Since March 2021, the quality of hosts’ service has gotten very bad and at the same time Airbnb has raised its service fees and rental rates. […]

This is not a horror story but a cautionary tale. Hosts should be held accountable for their conduct, don’t you think? My first experience with Airbnb was great until it wasn’t. My friend and I took a weekend trip to Mont Tremblant in Québec. Things were great. It was a sunny day and the drive […]

I just had the worst travel experience of my life at this Airbnb. This company is deplorable and has put profit over human life. I would like to share my story because I hope no one will ever have to go through what I am currently going through with them. My family (nine adults and […]

After carefully searching for two weeks, I finally decided on an Airbnb to book for a month, while I was new to the Los Angeles area. It was a decent commute for me, and the price was good. Most importantly, it allowed pets. I have a service dog, so legally through both Airbnb and laws […]

I will start off by saying that this Airbnb listing did not mention that pets were in the apartment, so I was both shocked and pleasantly surprised (I like animals) when I saw two small dogs outside on the patio. They were puppies. I don’t mind dogs, and I just thought that they belonged to […]

It was my first time using Airbnb and I was excited. After researching and looking at over 20 places in San Juan, Puerto Rico, I found a place that looked amazing (which it does, in the pictures). But this is not about how amazing the place is or the conditions of the place once I […]

Eight years ago I rented a studio in Montpellier, France for one month. I prepaid and arrived at the studio at the arranged time. I was told to return the next day. Remember that I had already paid. I stayed one day before the owner asked me to leave. Why? Who knows? I am an […]

What can I say? Something that should have been a lovely experience turned into a rather unpleasant one. We had seen an Airbnb listing and loved the photos of the fantastic views which persuaded us to book this cottage. Upon arrival, there was the owner’s car parked on a small driveway so we were unable […]

We arrived at our Airbnb after being moved due to an AC failure at the original place we booked. We booked it six months in advance and notified the host of the change the day before arrival. The new place at motor works is nice, but has some issues that management could have resolved and […]

Some travel bans are temporarily lifted, so I thought it would be the right time to take a chance and travel abroad. Normally I am a bit wary about using Airbnb, but since the date I was looking for was precisely during Easter, prices were pretty high as well as limited availability. So, I thought […]

Recently I was charged $2,800 by Airbnb: $1,800 for a booking and then two “mysterious” charges of $499 each which were not linked with a booking on their platform and for which I did not receive a record of receipt or any record of the charges on their platform whatsoever. Airbnb has thus far refused […]

My family and I were traveling to New York for my graduation from NYU. We arrived to the Airbnb around midnight and found the room unlocked and dirty. The sheets on the beds looked slept in. They were stained with white and there was a white powder on the table as well (my six-year-old nephew […]

More than a month ago I booked accommodations for my wife and her cousin in San Diego at a property owned by a group called Sonder (seems they own a lot of properties on AirBnb). About a month before the stay, I changed from my originally booked location called ‘The Baker’ to one called ‘The […]

I made (and paid for) reservations for a farmhouse outside of Frederick, Maryland for a weekend stay in summer 2020 so that my siblings and their children could all be together when we buried my mother’s ashes at Mount Olivet Cemetery in Frederick. The pandemic caused us to postpone our stay until the summer of […]

At the end of January 2022, I reserved this place under the search setting “entire cottage.” I expected this cottage to be entirely available to us for two weeks. At the time of the reservation, there was no mention on the description that this was a four-bedroom apartment on the main floor of a house. […]

I posted a review on Airbnb of the drama but they took it down stating I posted ‘sensitive content’ but have yet to tell me what that is. The host sent me an email with an address that was not the actual address of his unit. He lied. There were multiple codes to enter the […]

Save yourself the time, money, and joy you will be stripped from. I’ve traveled around the world, stayed in hotels, hostels, and Airbnbs but have never in my life had such a terrible experience. What happened? Grab some popcorn, because this is a long one. In all my years on Airbnb, I’ve only ever received […]

I booked an apartment for a week in London through Airbnb: $2,800 non-refundable because I knew I had to be there that week under any circumstances. About eight hours later, the host messaged me asking for my phone number and clarifying that the listing was for private rooms in a shared space and not an […]

My Airbnb host accused me of bad behavior, being crazy, and other stuff but left perfect feedback. I’m tired of hosts abusing me in all ways possible and then leaving me perfect feedback. The last one I got was my first negative feedback from a host but even that was not truthful. I asked Airbnb […]

I stayed at an Airbnb for a family ski trip with adults, children and grandparents age 6 to 70. This trip was a Christmas gift to my family. Upon check in, I advised the host that there was an entire dishwasher with unclean dirty caked-on dishes. She apologized, said she hired new cleaning ladies and […]

I was looking for an Airbnb place for me and my son in the vicinity of Woodstock, New Hampshire, for Feb. 8-15, 2022. Because of my age and the circumstances due to COVID-19, I needed a private bathroom and two rooms. I used a map displayed on my computer, as provided by Airbnb. I picked […]

I just recently logged onto Airbnb to book a trip to Phoenix with my partner. As soon as I booked the trip and included him on the itinerary, I was locked out of my account. When I told him what happened, he noticed he was locked out of his account also. I kept trying to […]

My family and I booked an apartment in Bangkok for two weeks. I paid with my boyfriend’s credit card and checked in around midnight after I got the key from the owner. I checked everything in the apartment and found that the air conditioning in my bedroom was not working. I reported this to the […]