I have been in a similar situation where Airbnb could not reach my guest who broke the house rules immediately. I live at the same property, and told him to leave on my own and there were no issues.

I get your guest may have been more of an issue and I get why you would not want to confront him, but unfortunately Airbnb does not have staff that will come to your house and remove a guest for you. They do their part and try to contact the guest, but if they can not get in contact, their hands are tied. As a host that is now your job to step in and ask them to leave. In your case, you were uncomfortable stepping in due to safety reasons (which I totally understand). The next best option would have been to contact police to have him removed.

RENTERS BEWARE!

Many of us have a passion to support and be involved in the biggest housing transformation of our life into shared housing. This is the biggest green housing innovation to every happen. It uses resources more effectively way above any other green building/energy methods. Shared housing makes more usable space with no extra buildings of materials … it is magnitudes better environmentally.

Just remember the failures in Airbnb to gain short term profits and a better IPO valuation do not make all shared housing bad. Most of the issues happen when we count on airbnb to act responsible and assist in being a landlord. Yes, it is your property and you need to be a landlord or hire a real property manager to do things legally.

This persons comment was indeed discriminatory. As a landlord you have to learn about scammers and squatters like the tenant. She should have just said he yelled and threatened her and she felt very unsafe. She had the right to evict after he broke the smoking rule.

Another thing to never mention to airbnb is security cams. Even if you have a disclosure on your listing the typical “untrained agent” will not help you after you mention even a parking security cam. You have to say all your pics for evidence are taken with a phone. You just edit out the time stamps an such.

I recently did an eviction and the first agent on the case said we would lose payment for all of the days left on the booking. When I pointed out that any traveler could break a rule, and not have to pay on the airbnb site I got a different agent/supervisor. I was able to get extra payment on top of the original booking due to the extra 4 persons the sneaked in, over occupying the rental and having a party.

Remember that airbnb does NOT do valid verifications or valid reviews. Many of these scammer tenants share there scams and continue to increase in numbers on the platform. You as a host need to ask for IDs and check them for validity yourself. You should also follow your gut felling when it comes down to monitoring and letting someone into your house. You always have the right to refuse occupancy even if it is just for your own safety!

Here is a site which allows hosts to contact each other and take actions https://www.facebook.com/groups/242137293017289/
It helps to be able to cooperate and support each other with more than just stories.

Airbnb is the monopoly now, but it could change in the future. Many well abandon the platform when something better arrives, in a climate with less monopolistic government protections.