Comments on: Airbnb Experience Before Even Checking in

By: Brian

Brian — Sun, 15 Sep 2019 00:08:15 +0000

Airbnb’s two biggest problems are their incompetent low-cost software development team and their incompetent low-cost customer support team. You’ve been raked over the coals by both. The tried and true method of getting them to fix anything is to start making a stink on social medial (Twitter seems to be best).

By: Geoffrey

Geoffrey — Wed, 11 Sep 2019 20:53:00 +0000

Do make sure you communicate through the AirBnB platform only and keep those written copies to them detailing the problem. Do not ring them – you need written record through their messenger system as I fear you may need documented proof soon of your problem. If you’ve phoned them, write them immediately detailing the problem and summarise the telephone calls to place them on record.

There’s a distinct risk that in a couple of days when your final payment is due that their system will attempt to automatically charge your card for the balance. When your old card’s payment is rejected their system will automatically cancel your booking and you will forfeit all money paid.

Might be a good idea to contact the host immediately and explain the problem, telling them you still want the booking and you will pay them the balance direct. Ask the host for their paypal details. If you do this and make a direct payment to the host, do not give AirBnB your new card as they may charge it for the balance again.

Welcome to the AirBnB nightmare!

By: Jessica Berkel

Jessica Berkel — Wed, 11 Sep 2019 18:49:39 +0000

I was able to use another card once but for the life of me I cannot remember what I did. I know it was fairly easy and was no trouble at all.