https://www.airbnbhell.com/airbnb-customer-service-trusts-guests-hosts/ Uncensored Airbnb Stories from Hosts & Guests Sun, 23 Apr 2017 22:54:32 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/airbnb-customer-service-trusts-guests-hosts/comment-page-1/#comment-16839 Sun, 23 Apr 2017 22:54:32 +0000 http://www.airbnbhell.com/airbnb-policy-detrimental-to-hosts/#comment-16839 I had a similar response. I have a guest who bled on an expensive coverlet and there is clear evidence of it from pictures and from an actual message conversation with the guest, who refused to pay for the damage. I’ve been dealing with this first with the guest who has been so rude then with airbnb who has sent me requests for things I already sent many times with statements in the emails about how if I don’t respond within 24 hours they will close the case with no chance of re-opening. They finally sent me a small amount of money that doesn’t cover the replacement cost!!!!! They wouldn’t allow me to access the security deposit I have set on my profile for this reason. What about their host guarantee and host insurance protection?? They used to be good and now are run by greedy, selfish assholes who don’t give a crap about hosts and will screw you over without a care. This is only the most recent of MANY issues where I was screwed over by airbnb both as a host and a guest. Their company ethics are down the drain.

]]> https://www.airbnbhell.com/airbnb-customer-service-trusts-guests-hosts/comment-page-1/#comment-16431 Sat, 08 Apr 2017 19:41:13 +0000 http://www.airbnbhell.com/airbnb-policy-detrimental-to-hosts/#comment-16431 On this kind of thing, Airbnb does suck totally. It’s one of the terrible things about Airbnb that you are not really in charge of your own rental policies or money and you can’t use the security deposit to cover this kind of crap.

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