Comments on: Airbnb Customer Service a Maze of Communication

By: john w burch william burch

john w burch william burch — Sun, 07 Jan 2018 04:12:14 +0000

AIRBNB cannot be contacted if you have a problem..Like you say, they expect most people to give up and in the end that is all you can do. Try and complain and you get re-directed to the host you want to complain about. They cant be contcated by phone and dont reply to email complaints..
We had to walk away from a total dump of an apartment in Orta Italy which was nothing like the ad and photos..I got a one day refund after paying for 4 and then had to rent a hotel..
Never trust what you see on airbnb ads..and dont trust comments either as I think many are fake.. I will NEVER use AIRBNB again

By: Kathleen gosselink

Kathleen gosselink — Thu, 04 Jan 2018 21:57:18 +0000

Air BnB intentionally makes it impossible to contact them. The anticipate you’ll give up – and most people do. Why doesn’t someone look into their illegal practices?

By: Phil

Phil — Thu, 04 Jan 2018 13:24:57 +0000

we got a new TROLL on site: her name is NELLIE 🙂

By: Nellie

Nellie — Wed, 03 Jan 2018 23:38:29 +0000

By the way depending on how much you paid for the listing the money you refer to could be their booking fee, which Airbnb clearly state is non refundable in these sort of situations (where guests chose to cancel).

You can tell by looking at the map where a property is located before you book, so this is something you could have checked with the host before making a booking as this was clearly an important factor for you.

By: Nellie

Nellie — Wed, 03 Jan 2018 23:34:26 +0000

Not quite sure why you couldn’t find their contact details. It in their Help Centre under…..’Contact Us’.

Try calling them again or contact them via Twitter.