https://www.airbnbhell.com/airbnb-customer-service-is-not-responsive/ Uncensored Airbnb Stories from Hosts & Guests Thu, 31 Oct 2019 15:56:33 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/airbnb-customer-service-is-not-responsive/comment-page-1/#comment-30701 Thu, 31 Oct 2019 15:56:33 +0000 https://www.airbnbhell.com/no-responsive-customer-service/#comment-30701 I had a similar experience with a recent stay in Sacramento. The photos showed a huge tv hanging on the wall. When I arrived there was a much smaller tv sitting on the floor. No cable, no remote. Host was unresponsive initially and finally responded with oops don’t know what the last tenant did with the remote. Additionally the beds were listed as a queen and a double when they were actually a double and a single. The double was a mattress and a box spring sitting on the floor. There were no utensils or silverware in the kitchen. Four bath towels, no hand towels. I filed a complaint and in return the host left me a review that I stole the towels, toilet paper, and other bathroom supplies. When a complaint is filed the host should not be able to review until the issue is resolved!

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