Comments on: Airbnb Customer Service: Are they “Experts”? https://www.airbnbhell.com/airbnb-customer-service-experts/ Uncensored Airbnb Stories from Hosts & Guests Fri, 27 Aug 2021 22:58:32 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Peter Castelow https://www.airbnbhell.com/airbnb-customer-service-experts/comment-page-1/#comment-54006 Fri, 27 Aug 2021 22:58:32 +0000 http://www.airbnbhell.com/airbnb-customer-service-talking-to-an-expert-first/#comment-54006 I was considering doing a walk-about this year using airbnb for my entire trip. But today I spent an entire day trying to reach a competent human being to answer some “what if” policy questions. After 3 calls and a few hours of talking to people reading off a script and double talking when I had specific questions, I have ended up being told a manager will call me (3 different answers) in 48 hours, in 72 hours, and when they get time. Not reassuring to someone who wants to know what if something goes wrong? Will I be able to talk to someone?
Dr. Peter Castelow

]]> By: Paulina https://www.airbnbhell.com/airbnb-customer-service-experts/comment-page-1/#comment-34886 Sun, 22 Mar 2020 01:50:14 +0000 http://www.airbnbhell.com/airbnb-customer-service-talking-to-an-expert-first/#comment-34886 Not ANYONE can apply, Airbnb sends out an invitation to users with experience and that have dealt with different siuations.

This tool allows in MANY cases for users to have a quicker response than being waiting, Airbnb is a platform continuously growing and more people require support .

At this moment, with the pandemic, experts are being really helpful in providing faster solutions to users.

Of course there are special situations where you sill need a customer service agent from Airbnb but experts are there for a reason. Becoming one isn’t just easy, a lot of tests are taken to decide wether they can be part of Airbnb Experts or not.

]]> By: Vincenzo Asaro https://www.airbnbhell.com/airbnb-customer-service-experts/comment-page-1/#comment-22120 Sun, 11 Feb 2018 01:25:50 +0000 http://www.airbnbhell.com/airbnb-customer-service-talking-to-an-expert-first/#comment-22120 This post is simply ridiculous!

Airbnb is a great company and making a living just saying all the bad possible about something isn’t the right way to live! 😉

]]> By: lisa porter https://www.airbnbhell.com/airbnb-customer-service-experts/comment-page-1/#comment-11230 Sun, 04 Sep 2016 14:51:01 +0000 http://www.airbnbhell.com/airbnb-customer-service-talking-to-an-expert-first/#comment-11230 Thank you for this post. I am currently living this AIRBNB issue. Being transferred, put on hold and ignored after a guest lied about occupancy and then had 300 people at my home charging admission!!!! YES. Yet after seeding countless receipts I cannot speak to anyone that can actually make a decision nor can i get a response or speak to anyone in the “resolution center” on the phone! This is absurd. Customer service agents are rude but worse – ineffective.

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