Comments on: Airbnb Customer Furious over Refund Policy

By: Margaret Bartley

Margaret Bartley — Wed, 05 Oct 2016 00:17:13 +0000

I signed up for four days in Palm Springs. The listing said the air conditioning was set at 82 degrees, the room averaged 70-79 degrees, and that if we wanted it cooler, she would charge more. When we got there, it was 88 degrees outside, and hotter inside the room, which did not have air conditioning, only a fan that moved the air around in the room, but did not bring in cooler air. She said the temperature was supposed to drop to 84 by midnight! She told us that if we wanted arctic temperature, we would have to go somewhere else. So, after travelling all day, being hot and tired, we were told to find another place to stay!

She has refused to refund any of our money.
I contacted AirBnB, and their reply was, “Your host has mentioned in her House Rules that there is a set air system and has provided the associated information about this. We always recommend to hosts that any information they wish to give to the guests, should provide in the House Rules in order to help the guests with their reservation. In this case you were aware of that and your host did not violated our Hospitality Standard, For this reason, it is up to her decide if accept or not your request refund. ”

In other words, “Scrwe you”

By: Cari Darcus

Cari Darcus — Mon, 03 Oct 2016 15:19:32 +0000

I am in the same situation. After booking and receiving the address, we drove by the property which was a complete mess on the exterior, a old worn out camper parked in the front yard (which they rent to random people and didn’t disclose). We sent the host a message to request a tour of the inside to ensure it was going to work for us. We had concerns about the interior and if the pictures were current on the posting based upon what the exterior looked like. The host was rude and told us she wasn’t required to show us the interior so we cancelled based upon advice from Airbnb staff. Well we only received $1400 of the $2700 we paid! We opened a case in the Resolution Center and Airbnb said that they sent the host a message to cancel, but couldn’t make any promises on a full refund. We are livid! I intend to escalate this to the fullest, so let me know if you make any progress. I will do the same.

By: Alex

Alex — Thu, 22 Sep 2016 22:49:46 +0000

You must do a research about the neighbourhood before booking with any service, there are rough places in any city.

By: joe

joe — Tue, 20 Sep 2016 06:31:10 +0000

What was the cancellation policy? Airbnb don’t just take money, the hosts set up their own cancellation policy.

By: Tony

Tony — Sat, 17 Sep 2016 14:17:02 +0000

Dispute the payment with your credit card or Paypal, whichever way you paid. You get 60 days to file a dispute in which they have to respond to, otherwise you automatically receive a refund. It’s amazing to me how many people out here don’t seem to know their options to dispute charges for services not performed or delivered.