By: Martha

Martha — Thu, 16 Dec 2021 02:43:34 +0000

Me too. Unless a class lawsuit is filed airbnb does not do a thing

By: Lauryn

Lauryn — Thu, 21 Jan 2021 18:12:05 +0000

I am dealing with a similar issue that I am waiting to have resolved by the AirBNB customer service team.
I am planning a couple’s retreat trip to Denver in early March. Last week, I booked a Lake house that could host 8-10 people from a “superhost”. Before confirming my reservation request, the hosts reached out to me via the Airbnb message app to make sure I understood all the house rules. We messaged back and forth a couple of times and I explained why I was booking the house, some info about me, etc. The next afternoon, the hosts confirmed my reservation.
I sent the reservation confirmation to the group, only for the host to contact me 20 minutes later in the app messages claiming that the house was already booked. I responded, “yeah – by me.” The host then claimed it was booked via another site. I know the house is listed also on VRBO as I had them saved on my account there, but chose to use Airbnb because the VRBO listed also included a $200 “refundable” security deposit. I told the host I understood and would give them an hour to make adjustments in Airbnb to reflect that their home had been booked. I knew better than to cancel (because I would not get refunded) and I wanted to place. So if they confirmed me by accident, they would need to own up to their mistake and cancel the reservation.
They didn’t cancel my reservation. So I reached out to Airbnb customer support about the issue. At this point, I’m worried that this may be a discrimination issue as they are now able to see my profile picture that indicates that I’m a person of color and they had no problem with the listing until AFTER they confirmed me. Airbnb said they would reach out to the host to understand what was going on. I gave them the weekend to respond to me. Airbnb then canceled my reservation and said I should have a refund on my card within 5 to 15 business days.
Now that I have to find another spot for the retreat, I started looking up places again. I see that the Lakehouse is still available via VRBO. I check Airbnb, those dates are grayed out, but a day later they are back on the market. My cancellation is nowhere on their reviews, and they still have their superhost status. I’ve reached out to Airbnb again this week asking how these hosts managed to not deal with any of the consequences of canceling on a confirmed reservation with such an obvious lie that the dates I requested were “booked.”

Comments on: Airbnb Complicit with Hosts on Bait and Switch Fraud

By: Martha

By: Lauryn