Comments on: AIRBNB CLOSED ACCOUNT -CANCELLED $15000 IN RESERVATIONS

By: Lauren

Lauren — Tue, 10 Nov 2020 16:10:16 +0000

In reply to Amy. We just had this happen to us. A guest was removed for violating our property terms. A week later and we were shut down. We have been hosting 5 years, over 500 positive reviews. No explanation from Air BnB nothing. We might be taking legal action to see if the account can be reopened. My other half spent 3 months and a lot of money making a quirky funky apartment to host on Airbnb, covid hit and now we can't even list it. All that design effort for nothing. We are actually so broken-hearted. All because of one guest. People are ruthless and mean. I am outraged and heartbroken.

By: nick sommer

nick sommer — Sat, 22 Feb 2020 15:31:15 +0000

This JUST happened to me a host of 35 listings, 20 of which are in a small concentrated area! Only thing I was told is a guest by the name DIANE was complaining every day from needing a crockpot, ice, the two extra air matresses and floor mattress for only two guests in one room…hmmm….that horrible person got me ghosted , & booted by airbnb, all awhile she and her guest were causing havoc and damaged my home, i made a claim to air bnb only for them to DO NOTHING for me as a host. they cancelled my long term guests all 10 of them i had worked for months to book and set each one up properly. Im fully in tears out of frustration and hurt after being let go so blindly after three years of great growth! this is AWEFUL. THANK GOD i didn’t quite my day job! considering getting a lawyer – this is completely UNJUST!

By: Trisha Allen

Trisha Allen — Tue, 07 Jan 2020 05:55:17 +0000

I am located in Australia, it is the Christmas holiday season which we heavily rely on…our country is in dire with most of it on fire, without notification or any communication, 18 hours before a reservation (guest has been communicated with, address and specific directions released to guest) Airbnb contacted the guest and said reservation is canceled. ZERO communication with me the Host. I immediately called Airbnb and they stated “Guest have a fraudulent account” Guest calls and they state “host has a technical error” this is a displaced family of 6 who are already trekking thier way towards me. I contact Airbnb 6 times to get no answers. Today the guests inform me that they have been re-directed to another property. So clearly Airbnb is communicating with the guests but not the hosts. While I sit here in a ready Home set uo for a family of 6 (I have a large farm stay property). They have since contacted other guests to transfer their bookings. Our day jobs are on hold due to the bush fires, the only thing keeping our lights on is our Airbnb income that had been pro-curred for months. No communication from Airbnb, I am a super host utilizing Airbnb for 2 years. Previous 12 years professional experience in property/vacation Management in California, Mexico and Hawaii. I am certainly not a newby or a part timer, I have spent thousands of hours, time and conciencesness setting up my space to share with family holiday makers. To say I am not only out the income, Airbnb has really kicked us while we re down in the worst possible way. If there is any class action I am in. The fact that they can cancel without any notification and distress people like this is dirty and should be a crime.

By: Joyce Barnett

Joyce Barnett — Fri, 29 Nov 2019 20:18:49 +0000

In reply to Chris Dawson. I want to start a class action lawsuit I have been damaged also.

By: Amy

Amy — Thu, 31 Oct 2019 15:52:21 +0000

I have had a similar experience with Airbnb. I had a guest removed recently from my property because they broke multiple property rules. As a result, Airbnb deactivated me after 12 years of hosting and being a guest. They canceled my own family’s reservation at Xmas- time because it was under my account, and they won’t refund the money.

By: c p

c p — Tue, 01 Oct 2019 13:36:41 +0000

I was also cancelled as an AirB host over over 6 years with mostly superhost status, the result of an aggressive belligerent guest. AirB refuses to give me any reason, and likewise, this is an extreme loss of income for me. Are there any actions to take? Are there other sources of bookings that anyone can recommend? Is there currently a class action law suit against AirB? Great Appreciation, thank you!!

By: katherine cardosi

katherine cardosi — Fri, 12 Jul 2019 18:00:12 +0000

Hi I am a super host of four years. I had over a thousand reviews. We are a professional bed and breakfast. Ie its not a side gig. We had a complaint over a disclosed camera in the front of the house, by a guest who stayed in the rear of the house, with a separate hallway. We do not get to know who or what the complaint is more than this. We have been terminated with no phone call. No discussion. On our busiest weekend of the year. we have a little cult following, our guests were destroyed. They were googling us and re booking, but others were moved 45 minutes out of Niagara falls, and had to pay more, and are now in a cheap hotel instead of a quirky living museum experience. We have employed a solicitor from Washington who works for the government. Airbnb is in their sights for not operating within the confines of the law. We are suing for loss of earnings. I am devastated as we work so hard to look after our guests.

By: Chris Dawson

Chris Dawson — Wed, 10 Apr 2019 15:25:12 +0000

It just happened to me as well. If there is a class action lawsuit forming count me in!

By: Gail

Gail — Sat, 24 Feb 2018 21:05:52 +0000

If anyone starts a class action lawsuit, please let me know. I’m in. My account was cancelled as well and I called several times and the agents can never explain it. They asked me if someone could have gotten my password and cancelled my account. I live alone and nobody even knows that I am listed this property on AirBNB in the SF Bay Area.

By: Denilo

Denilo — Thu, 29 Dec 2016 09:03:53 +0000

All comments and stories show what happens when a company becomes too dominant in a market. They do whatever they please because they think they are irreplacable and number one. They are not interested in resolving issues. They rule like kings. The solace is that this arrogance of power will be their demise in the end and other sites will thrive to become true alternatives to Airbnb. Relying on Airbnb for vacational rentals alone is risky as the stories show. It might be inconvenient to use more than one site but it offers some protection in case Airbnb shuts you down. Once shut down you will not be able to save all upcoming bookings. Guests will be fed with information like ‘the place is not save’, ‘the place does not meet Airbnb standards’, ‘the host commited multiple violations’ and similar kinds of vague accusations. Guests are scared while at the same time offered a booking discount if they book another listing. Airbnb swipes away upcoming bookings worth thousands of dollars and does not care about it. They are convinced that they will make the money anyway. So get away from Airbnb and use other sites and maybe Airbnb as well but not exclusively. The situation will then change in the future. It is only a question of time.