Comments on: Airbnb Can Chose to Override STRICT Cancellation Policy!

By: Donna Hooper

Donna Hooper — Fri, 09 Jul 2021 06:19:39 +0000

In reply to James. A note from a guest. The refund policy is... 100% if canceled within 48 hours and 14 days from the reservation. I made this booking 13 days away and had a emergency that had me cancel trip. Now 12 days from booking will not do the full refund. Who would pay 500.00 for nothing? How is this legal?

By: D. Reed

D. Reed — Thu, 19 Mar 2020 13:53:21 +0000

In reply to Jude. Hosts risk losing their property if Air B and B overrides strict cancellation policies. I pay my property taxes with vacation rental income. Guests can buy trip insurance with cover all situations. Air B and B is worth $38 billion. They can afford to pay all guests and have no right to override host policies. Airlines do not give refunds and no one overrides their policies. It is not right to have a contract that means nothing.

By: Impakta

Impakta — Sun, 05 Jan 2020 16:47:46 +0000

In reply to Scott. Never use airbnb! strict policy make these thirsty host to make more money. Hahah. Use some other platform that make u safe and not lose money in case of emergency/ cancel.

By: William

William — Tue, 05 Nov 2019 23:46:53 +0000

Strict cancellation policy is strict cancellation policy! I have read here some strange comments that a host should always refund. I am 12 years in this business and learned that surely 90% of the cancellations are just frauds and therefore for small BB who depends on the income from booked accommodation where cancellations are a hard loss of income if policy is not strict. If people like to travel without an insurance then that’s their choice. If people choose to only book non strict policy accommodation then that fine to me. I rather use strict policy then no policy because now I have much less cancellations and maybe less bookings. No policy means a high cancellation rate and the industry knows that! But for a 20+ room – villa hotel that is most of the time no problem. AIRBNB and BOOKING.COM are bad rental booking providers if it comes to keeping the cancellation policy!

By: Angry Gamer

Angry Gamer — Mon, 27 May 2019 08:05:41 +0000

I never book strict hosts. Not worth the headache when life happens.

By: Mary Campion

Mary Campion — Fri, 23 Feb 2018 03:35:48 +0000

Air B&B needs to stand up for the host! Strict means strict! If you don`t like the cancellation policy go somewhere else! I am really sick of the old saying the customer is always right! That is just what it is OLD! Today the customer is NOT always right! In fact most of the time they are wrong! People today are oh so entitled they actually have it come up on google! All you have to do is put in entitled and you get page after page. In other words its a sad sad world out there today! But I am a firm believer in what goes around comes around! Most of the people who cancel have there head up there you know what anyway! Other wise they would not be cancelling. I am for the small business owner—-the one that actually works at the business! Not the one who collects money and does not do one dam thing for that money! I could give example after example but I think you get the message. If not then you will be the next one cancelling your reservation because tha`ts just how you roll!

By: Ricky Smart

Ricky Smart — Fri, 16 Feb 2018 09:26:18 +0000

I recently made a booking of local bus, flight MIL-LAX with American, Shuttle LAX-host, private accommodation with airBnB (HMM5XWBDW8), Shuttle host-LAX, motel with booking.com and flight LAX-TRN and taxi on return home for a one week stay in Pasadena in 10 days time. My wife was called up for an operation today during that week and I had to cancel the whole trip. The local bus, flight and shuttle all allowed me to “freeze” my ticket, e.g. not lose the money or pay any costs but use the ticket (bus, plane, shuttle) within a year. The booking.com and taxi I canceled with no charge. The accommodation part of the airBnB was canceled with no charge. The only charge I had no choice but to pay was the airBnB adminstrative charge – that in the scheme of things is the only service that has not in someway reserved something for me (e.g. a seat on the bus/plane a bed in the house). This also was not a throwaway $10 minor credit card or such like charge it was a $50 charge.

Guess who I won’t be booking with next time.

By: Noa

Noa — Sun, 07 Jan 2018 02:15:13 +0000

In reply to Scott. Sure. Agree. But I’ve been an avid user of Airbnb and I lost 2.5K Euro due to a strict policy rental. Needless to say, I will never use Airbnb again. Makes you wonder if it’s better financially to allow guests to change reservations and risk losing their money or leave permanent scars on loyal, affluent guests that will never use the service again...?

By: Scott

Scott — Wed, 27 Dec 2017 19:16:05 +0000

In reply to laura.

greed and selfishness?

how about dellusional?

You want equality for everyone? I recommend N. Korea.

Try having an emergency for your airline flight and see how much sympathy you get from American Airlines.

Why no refunds for airline tickets? Because they will lose money if that seat is empty. No difference for a small hotel or BNB.

I’m really shocked at all of the comments here of greed and selfishness. Recommend you folks stay at home, there is too much danger in the real world for you.

By: Scott

Scott — Wed, 27 Dec 2017 19:13:42 +0000

In reply to Hana.

What a world of entitlement we live in. Selfishness? For small businesses that have only one or two units, having high booking rates is the difference between bankruptcy and surviving in today’s business environment. What’s next, 100% refunds for airline flights? Unreal.

“The guest does not even stays in and yet the host still wants to keep the profits .
Which is so unfair to the guest.”

The policy was spelled out when the guest booked. If you don’t want to take the risk – don’t book with hosts that have a strict policy. it is a free world, spend your money where you want it but don’t cry when a host sticks to the contract when they have a guest who can’t show or chooses not to (because they’re flaky).