https://www.airbnbhell.com/airbnb-can-change-cancellation-policy-preference/ Uncensored Airbnb Stories from Hosts & Guests Thu, 25 Aug 2016 06:07:15 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/airbnb-can-change-cancellation-policy-preference/comment-page-1/#comment-11050 Thu, 25 Aug 2016 06:07:15 +0000 http://www.airbnbhell.com/air-bb-controlling-host-cancellation-policy-even-when-strict/#comment-11050 I have had guests for four months now, and was a super host, until someone booked today while I was out, came to the house, could not contact me, called Airbnb, who then canceled the reservation before I got home,and sent me an email telling me I had lost my super host status and that I could be charged a penalty! What kind of high-handed treatment is that? I immediately cancelled the instant booking feature. If Airbnb can penalize me for not getting day-of messages, then my potential guests no longer have the privilege of instantly booking. Airbnb need a more just policy. I don’t mind returning the money–my rooms are booked back-to-back–but to harm my status when I have been the perfect host all this time is terrible customer service. Why would anyone be a host under these circumstance?

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