Comments on: Airbnb Booking was Reserved on Another Website

By: Katie

Katie — Thu, 11 Jan 2018 08:10:10 +0000

A similar thing happened to me but I had booked 11 MONTHS in advance through booking.com and then I get an email from host (not a phone call mind you – lucky I was checking my emails) the DAY BEFORE arrival telling me that they had double booked. Obviously the other party was paying more for the house. We had 12 hours to find accommodation for 8 people in peak holiday season in a Croatian resort town. Booking.com were completely hopeless to reprimand this host and they still advertise on the site to this day. Will never use booking.com again. Oh and before that I had previously tried to book this same house through airbnb, paid the full amount and then the host contacts me a week or so later that the rate was wrong and I needed to pay another 30% more. I said no, got a refund eventually and then rebooked same place through booking.com for the same period at the original cheaper price, but as I already mentioned, got screwed over by them again. Ironically, their house name translated means ‘my peace’ – lol – No peace for the potential guests though haha

By: The Bull

The Bull — Tue, 09 Jan 2018 15:37:13 +0000

Hosts are permitted to list on multiple booking platforms. However, they are supposed to keep their calendars up to date. Fortunately Airbnb have a very strict policy regarding Host Cancelations. Airbnb offer you a choice between a full refund or a credit and will also offer you extra credit as compensation. The Host will get many penalties. See Airbnb.com/help/article/990 However, you may get your Airbnb Account terminated because you have revealed the Hosts personal details here – their full address and phone number.

By: William

William — Tue, 09 Jan 2018 09:28:39 +0000

You’re entitled to a full refund and the host’s rating will go down. Still a dreadful experience but welcome to the reality of flaky hosts!