Comments on: Airbnb Bait and Switch Ruins Miami Birthday Trip

By: AnnieT

AnnieT — Fri, 22 Apr 2022 16:43:43 +0000

About the 24 hour rule-did you report to the host via the Airbnb platform your check-in was delayed?

If you did Airbnb has the information to recons your claim.

You can reopen this by sending a private message via Twitter @airbnbhelp. You can request they escalate this to their fraud department. The Customer Service reps have a script & don’t fully know what needs to be escalated. This is complicated so push for an escalated review.

Best wishes

By: AnnieT

AnnieT — Fri, 22 Apr 2022 16:34:19 +0000

I truly hate this happened to you. The moment the host sent you a different address than you booked you were off the Airbnb platform. At that moment was the time to contact Airbnb.

Arrival at a place with “No Short Term rentals allowed” was your 2nd you should’ve reported to Airbnb.

Arrival to a clearly nasty & unkept accommodation was a third time you should’ve reported to Airbnb.

You reviewed the stay. Airbnb’s review content policy prohibits disclosure of sensitive information like full names or addresses.

If you had reported the address change, the rental prohibition, or horrible conditions, Airbnb could have found you better accommodations.

By: Gretchen hammett

Gretchen hammett — Wed, 30 Mar 2022 00:43:02 +0000

I also had a horrible experience much like yours.
They lie to you, send you another person to speak with time and time again. Their tactic is to wear you down. And unfortunately, that’s what they did. My son had so much lost work time on the phone and had to give up. I tried to get involved because he was giving up after 6 months of run around. I couldn’t stand the thought but I like him, got nowhere. I reached out to the Florida Attorney General and they told me (get this ?)
That because the host would not respond to the complaint they had to drop my case. Are you kidding???
I never thought I would also give up but I did, they won.
My life is too short and I will never use them again and I share this story every chance I get.