Comments on: Airbnb Automated Cancellation Problem

By: d ACME

d ACME — Wed, 20 Mar 2019 19:13:07 +0000

Your card declined and they emailed you to resolve, sounds like they acted appropriately.
On the other side of the transaction is the property owner/manager. They expect a prompt resolution so they can re-list the property if needed.

By: Steven

Steven — Tue, 19 Mar 2019 15:36:24 +0000

File a dispute or charge back with your bank or cc. Banks will almost 100% of the time side with you since you’re their customer. Close your Airbnb account and don’t look back.

By: Anne

Anne — Sun, 17 Mar 2019 00:39:21 +0000

“clearly, I did nothing wrong and I was the one who was going to lose out on approximately a thousand dollars without any clear reasons behind it.”

You can’t blame Airbnb here. Also it is not true about it being difficult for a host to refund—-I’m a host. This kind of refund would require the host authorize it and
Airbnb customer service process it. However you breached the rental terms of service so technically you are not due a refund. Also the host can only refund up to the amount paid to them, so Airbnb fees at this late date are non-refundable

This is no different than the hotel I booked next weekend for a trip. If I breach the terms of the reservation they keep the cost of the reservation

I feel for you and hope you can talk the host into a partial refund.

By: Anne

Anne — Sun, 17 Mar 2019 00:31:36 +0000

The split payment policy is clear when the second payment is due.

Do you also have your profile set to send you texts when messages are sent to you? (I will bet you do -spring break so probably young & tech savvy).

Also the message would go to your Airbnb in-box

You knew when the second payment was due and if there was adequate credit or debit/cash to pay the bill on your card (sounds like there wasn’t)

Airbnb messages go to email, text & Airbnb in box. I would think you would’ve gotten at least one of those.

The best you can do is throw yourself on the mercy of the host to allow you to rebook or perhaps give you a partial refund if they are able to rebook your days.

Sounds like a painful lesson learned. I hope you can find another venue.