Comments on: Airbnb Accounts and Customer Service not Talking

By: Mel

Mel — Fri, 10 Feb 2017 03:57:57 +0000

Same problem here too. I’ve been a host for over 3 years and never had an issue until now. For some reason they changed my bank account details to an old closed bank account which is why the payout is missing (apparently).

I’ve rung, emailed ad nauseam and have had no luck so far. It’s been 3 weeks since our guests checked in and a week since they left. Their contact centre is a joke, I’ve been hung up on numerous times and they won’t put me through to the accounts department. Just keep telling me that they will be in contact shortly……still waiting.

I have unlisted the property and will be taking my business elsewhere but that doesn’t help me get my $1000 that is owed to me.

By: Brenda

Brenda — Tue, 24 Jan 2017 21:19:52 +0000

I’ve had the same problem — but with just one guest. The guest before and the guest after payments have come through. This one guest, though, I received two payments and the rest have not come through – about $1,200 since 12/17. When I told the guest I hadn’t been paid, she got angry – other guests would have offered to call Airbnb too. Airbnb was great with helping me get her out (she was violating house rules). I was told her money was paying back a guest who had overpaid, then I was told it was because I didn’t accept alteration (I sent a copy of the error when I tried to accept), then I was told they guest wasn’t paying, then told it was a global error on Airbnb’s part… Still bugging them daily by phone and twitter.

By: tim

tim — Sun, 22 Jan 2017 02:24:55 +0000

you have hit the nail right on the head, airbnb has grown way to quickly and they are making enormous amounts of profit, so they do not care at all about providing efficient customer service or taking care of any problems with there guests or hosts. This type of non caring incompassionate dis respectful behavior is the norm for airbnb, the truth is they don’t give a care in the world about the revenue you have made them. I suggest you proceed forward with seeking a lawyer, & best thing you can do is bring your business elsewhere to their competitors.

By: Rip Pollak

Rip Pollak — Thu, 19 Jan 2017 11:35:10 +0000

A lawyer can’t help you.

Per your contract with Airbnb your only recourse is arbitration.

Request that by registered letter.

Don’t get your hopes up. But a lot of requests for arbitration will make the company look like they have some unresolved issue’s.

This is negative publicity that a company that is getting ready for their IPO that will make all their employees millionaires may not want.