4 Comments

  1. EXACT story here. Their customer service reps will answer the phone but have no power or information to help me.

  2. The same thing is presently happening to me. I have 2 homes available on the Airbnb platform and I am a super host for 3.5 years. My overall rating is 4,96 out of 5. I had a first-time user book one of my homes for 4 guests for a 2 month period. Upon further inspection, we came to find out that the guest had brought in 4 extra beds and guests and parked his boat in the driveway blocking access to the back yard. I went to the house and was greeted by 6 of his workers and at that point was physically threatened so I left the property and contacted Airbnb. The following day I filed a police report and 2 days after that the guests were removed.
    I can’t believe it, my listings have been suspended with no explanation or notification at all, The way I found out was a previous guest was looking to book again and couldn’t find my listings. Upon further investigation, I discovered the suspension. It’s been 2 weeks and I have contacted Airbnb 22 times only to be told that it’s unheard of by the people I spoke with but it is out of their hands. What has happened to Airbnb? I was their biggest cheerleader and they are treating me worse than an abusive first-time user, I don’t get it and never will. I have pulled 2 of my properties from their platform and will do the third first chance I get.

    • I just had the same thing occur. Have you heard anything yet? I have 5 listings all with great reviews. I was told to contact the police re: my interaction with a guest who refused to leave following her stay. Next thing you know- suspended. Zero explanation, zero recourse. I am waiting to hear back from an ambassador

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