After spending thousands of dollars in Airbnbs in Europe and the U.S. my account has been suspended with no explanation. I have had many positive experiences with Airbnb where I wrote positive reviews for hosts and they in turn wrote positive reviews of me. I tried to get on my account and was asked to upload a photo to match my ID. I did this and after that every time I tried to get on I received messages the Airbnb team was investigating and then subsequently I was suspended. They are supposed to contact me, but I have not heard anything.
This is so weird. You can not contact them over the phone. No telephone numbers are being answered by a live person. This has to be one of the worst customer experiences I’ve ever had… just terrible. I would like to book other vacations, but am unable to for no good reason. I would have been someone who told you the majority of my Airbnb experiences were positive. No more.
My suggestion to readers of this post: if you are looking for accommodations do not look at Airbnb first. Look into the other sites like VRBO and HomeAway.