Comments on: Airbnb Account Hacked – Terrible Customer Service https://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/ Uncensored Airbnb Stories from Hosts & Guests Tue, 01 Nov 2016 21:33:40 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Fey https://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/comment-page-1/#comment-12577 Tue, 01 Nov 2016 21:33:40 +0000 http://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/#comment-12577 In reply to J Web.

Based on my own experience and all the stories I’ve read, they NEVER call you back – not even if they tell you you “qualify for an emergency” or whatever it is they say. Until it happens to you, you don’t understand that they really do not care.

]]> By: Fey https://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/comment-page-1/#comment-12576 Tue, 01 Nov 2016 21:31:25 +0000 http://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/#comment-12576 Airbnb does not want you to contact them. This wastes their time (and money).

You should publicly tweet to them ASAP saying your account has been hacked and they’re not answering your emails. They generally answer pretty quickly, to look like they give a shit. If need be, tag your local government in the tweets so they can see the trouble Airbnb creates.

Good luck!

]]> By: Xt https://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/comment-page-1/#comment-12532 Tue, 01 Nov 2016 00:50:56 +0000 http://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/#comment-12532 I would suggest you immediately alert your credit card company, explain your situation and put a block on your card. If any money has been taken for Airbnb, ask for the fraud department. Good luck.

]]> By: J Web https://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/comment-page-1/#comment-12522 Mon, 31 Oct 2016 15:49:04 +0000 http://www.airbnbhell.com/airbnb-account-hacked-terrible-customer-service/#comment-12522 I had the exact same experience with AirBnb. I blocked my credit card immediately. I called Airbnb and they could not find my account either, I demanded to speak to a manager and all of a sudden they found the account and said they would look into it. I told them I needed a call back with the hour with a confirmation that my account was credited and closed permanently. Not once did the agent I spoke with suggest I block my credit card. They could not understand why I was so upset, really? The total disregard for this situation outraged me, also made me realize this kind of thing happens a lot and the are desensitized to it apparently. They never called me back, sent me an email saying the credit it to my account would be processed in 5-7 days and my account had been closed. I did sent a strongly worded email to them and never got a response. Terrible company, I too will never do business with them. I did get the credit to my account for the full amount.

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