I booked a room on Airbnb on September 13th for $603 in downtown Las Vegas. Everything went through and I got in contact with the host. He was awesome. Today when I woke up I just so happened to check my email around 6:00 AM and discovered my room and account had been cancelled due to a violation of terms, when no terms were violated. I called and was left on hold for about 30 minutes to be told it was an error in the system and someone would contact me. No one did.
I called back at 8:00 AM, spoke to another representative, left on hold again for another 30 minutes, and was told my case would be marked urgent; someone would call me as soon as we ended the call. I never got a call. At 11:30 AM I called back, was left on another 30-minute hold, and requested a supervisor after 45 minutes on hold. Before anyone answered, he was no help; he said there was nothing he could do but contact technical support.
I waited a while and called back to check on the status. At this point I had 45 minutes to cancel my flight which would still cost $150 in fees out of the $355 I had already paid. My birthday was ruined. My bank won’t credit my account for 5-7 business days and I’m basically out $1000+. This has been the worst experience. I will never book with Airbnb again. I still haven’t had any contact from Airbnb, and no terms were ever violated.
I’ve only been doing Airbnb for 6 weeks and already they have cancelled my account, even though I have almost 5 star ratings and I love my guests, I’ve had a good time, except for one mean one, who tricked me into saying something political that he didn’t agree with and lied to Airbnb about me, said I was a racist, and they cancelled all my bookings and haven’t paid me for the ones just about to begin when they cancelled, and they said, You can go ahead with Joe’s Booking (name changed), but they haven’t paid me for his or the other one in my house. I’m out over $1200 plus about $4000 in cancelled bookings. You are right, they always side with the guest.
they always side with themselves only. They dont protect neither guests nor hosts.
very notorious business.
Why would you have to cancel your flight, Vegas is full of cheap accommodations. AirBnB CS is admittedly difficult, but they almost always side with the guest.
Since the host was ‘awesome’, couldn’t you have asked him to stay for the remainder of your vacation?