Comments on: Aibnb Guest Robbed -Had to Flee Town with Police Escort

By: jojo foxy

jojo foxy — Sat, 06 Feb 2016 17:08:58 +0000

AIRBNB don’t want negative comments about hosts.
However well founded and correct the comment is, those the comments will be removed. The reason is easy to explain.
Airbnb would lose 15% commission from people NOT booking after reading a negative review. It’s a financially based decision.
I learnt this the hard way, after staying in an apartment that had completely changed from the original booking.
All the photos had been changed, the description had been changed and even the location changed. The original listing looked very pleasant. The place we actually stayed in was not far removed from a squat…..it was disgusting. When we complained the host became extremely aggressive and threatening and we really thought we were going to be attacked.
Our review was removed and the listing is still there on Airbnb

By: Elizabeth Galvez

Elizabeth Galvez — Fri, 05 Feb 2016 01:39:24 +0000

That’s horrifying–I’m so sorry it happened to you. I don’t think you were naive…I think if someone reports a bad and dangerous experience to AirBnB then they should put some kind of warning on the listing mentioning that users have complained. Were you at least able to comment on the rental to warn people?

I think AirBnB is more than a platform–it is a community tool. Any site which depends on strangers trusting eachother (Uber for example) has to take complaints seriously to maintain trust and safety within the community.

By: Mark Beard

Mark Beard — Wed, 03 Feb 2016 08:35:04 +0000

You are naive. Airbnb provides an online platform that connects hosts who have accommodations to rent with guests seeking to rent such accommodations. That’s it. An ONLINE PLATFORM.

While crime is abhorrent in South Africa as s whole, how can you hold a booking platform responsible for criminal elements. I too live in a holiday town and residents are community together jointly with the police to tackle this scourge.

But holding Airbnb responsible? I think not.