Comments on: Account disabled for no reason

By: Lawrence Bland

Lawrence Bland — Thu, 03 Feb 2022 17:38:28 +0000

I am reading all ofnthese stories about how Airbnb justbdisabledntheir account etc, and I feel like it’s me that typed them! This seems to be how they operate. The best thing for the industry would be for them to be shut down and not allowed to operate anywhere!

By: Marc H.

Marc H. — Tue, 02 Nov 2021 13:33:30 +0000

I was a customer for over 2 years, far above 50 ratings, all 5stars, maintained superhost status for the whole 2 years (I did even receive 100$ gift voucher recently, because of “maintaining superhost for over 2 years straight”). Then miraculously my account was frozen, like mentioned above. I did also message their customer support and got nearly a 1:1 copy of the one pasted above in german language.

So it seems like my story with Airbnb is over now and I did not even receive an explanation what I should have done wrong … ?

By: Rinda

Rinda — Mon, 16 Aug 2021 15:46:33 +0000

Airbnb has the potential to make far more money if they would stop deactivating accounts for absolutely no reason. I love AirBnB, booked with them last month no problems, as always in the last 5 years I’ve been using them. This weekend I booked another reservation, only thing different this time is I wanted to use a different card to pay, AirBnb & deactivated my entire account and no one will help me. Customer Service literally said there is nothing they can do and hung up in my face. I am appalled at the customer service of this company. All over Airbnb Facebook and online are horror stories of them doing this to people and for no reason. Someone really needs to look into this error and get it fixed within their system, you’re losing a ton of good business!

By: Steph

Steph — Fri, 26 Mar 2021 05:29:11 +0000

I had never even booked an Airbnb yet, just browsed a few times. The first time I went to actually book a room, I discovered my account was disabled. After months of reaching out to customer service to find out how I “violated terms of service” without ever even using the service, I received an email telling me my phone number was linked to advertisements for escort services and other adult entertainment/sex work ads during a routine check of customer numbers through a search engine, and Airbnb’s decision was final and there was no recourse. Ive had this number for almost 5 years and I’ve never been involved in any kind of adult entertainment and when I ran my number through a few search engines I found no such results, so I can’t even see any evidence of a previous owner of my number causing it to be flagged and my account banned. Idk what to do

By: Szabo Istvan

Szabo Istvan — Sat, 28 Dec 2019 02:01:40 +0000

Same happened after being a long customer with a ton of bookings…

By: Ms. Wilson

Ms. Wilson — Fri, 09 Aug 2019 16:24:37 +0000

My account was deactivated August 5, 2019 with no reason cited. My work requires a thorough background security clearance, so I figured the deactivation was some sort of glitch in the system. At the very least, I was phished due to some sort of security breach as I had deleted two expired credit cards and added a current card while making my reservation. Airbnb ustomer service initially appeared to prove helpful, checking to ascertain my case had been placed in the review process. The Airbnb review proved to be an authoritarian process with no appeals process. AirBnB cites exercising discretion under our Terms of Service to disable my account. The company cites having no obligation to provide action taken on my account.

I did want to refer all to a December 2018 Youtube detailing a dispute process available at that date. Apparently, AirBnB utilizes SafeDecision API product offered by Inflection Risk Solutions, LLC, a firm which provided information to make the determination to deactivate the videographer’s account. The address and contact information will follow this post.

This third party details any criminal background that may have been used in the deactivation. As in the case of the videographer, he had no criminal background and went through a process to reinstate his account (which proved successful). Under the Fair Credit Reporting Act, anyone has the right to access such a report and have a 60 day timeline to file a dispute against whatever might be inaccurately be indicated on the report or to determine if the report used was in fact, you at all.

My feeling is Airbnb is no longer citing reasons for deactivation because of inaccuracies reflected in reports used to deactivate accounts. Complaints researched via the net indicate accounts deactivated for minor offenses, including traffic offenses! Also, in one case of a married couple, the husband’s account was deactivated and following his wife’s attempt to book under her account, her account was deactivated, so in my opinion, this is a severe overreach case of collateral damage on the part of Airbnb.

I was not told of the reason of account deactivation and since the airing of the above YouTube, no reasons are provided guests or hosts for deactivation; however, I plan to move through the above process and register mail all results to Aisling Hassell (Trust and Security Airbnb) and Brian Chesky (CEO Airbnb).

YouTube: Account Deactivation https://youtu.be/w0_C4mdVmWM

Inflection
Inlfection Risk Solutions, LLC
P.O. Box 391146
Omaha, NE 68139
Phone: 1-855-278-7451
Email: support@inflection.com

By: Dan

Dan — Thu, 11 Jul 2019 01:15:53 +0000

I had the same issue with airbnb I was booking a trip for my kids to kings dominion and needed a 6 bedroom house for 2 days I’ve never used them before my first time the funds cleared got the reservation number and all then received an text shortly that my account was refunded and account deactivated for me reason.. then my girlfriend did created a account using her information and her credit card and they did the same thing to her with no explanation saying that the photo I’d wasnt clear enough and just said that she could no longer pursue any future airbnb rentals the bank card Id and her personal photo all match and we were new customers to the site.. I dont understand what’s going on with this company but it’s crazy they are turning away future customers and alreadyoyal ones with no explanation there has to be a better site with better customer service out there I am truly disappointed in them for we are both in the medical field no criminal records and outstanding citizens it seems like they have some type of discrimination going on within this company and it should definitely be addressed with a class action lawsuit

By: Mike

Mike — Tue, 27 Feb 2018 16:00:27 +0000

did the same thing to me on two occasions and had to try and log in to even find out about it. This cannot be legal, you do not have the option to write a contract that is in conflict with the state and federal laws doing business in the state(s) you are in. It seems that a series of consistent similar complaints need to be filed with the Attorney General of the state where the primary HQ is located.

By: Trisha

Trisha — Wed, 07 Feb 2018 12:36:56 +0000

This is the second time they’ve disabled my account for NO reason. I’ve stayed at airbnb all over the world… More than 15+ and they canceled my account for security purposes, as per the email. It’s really sad that they won’t even speak to their customers to tell them the real reasons, or. Solve the issue. What a poor excuse for a company. Spread the word!

By: Pat

Pat — Fri, 05 Jan 2018 21:44:51 +0000

Same thing happened to me. A week ago, I received an email stating they were deactivating my account based on information from public media! What??!?
I have a Top Secret clearance! We can’t AirBnB discuss thier reasons for this action? I’m so frustrated and mad!!