I will never use Airbnb again. They try to collect all your personal and private information, and there is no guarantee that you will get the booked apartment. Yes, hotels and apartments from sites like Booking.com are not as cheap as those on Airbnb but you are not treated like a criminal. Yesterday, my husband […]
I had traumatising and frustrating experiences with Airbnb. I had been a successful guest many times then a host started persecuting me. She had mental health issues. Dealing with Airbnb’s overseas call centre led to extreme frustration and going around in circles with promises to escalate my calls, but ending up circling back to the […]
I am disgusted and disappointed with Airbnb, and I couldn’t be more heartbroken to admit that because over the last year, after Superhosting over 55 guests, having almost perfect scores across the board (last check was 4.9 Stars), being an advocate for Airbnb to everyone I know, feeling so lucky to be able to make […]
A while ago, I stayed in an Airbnb in Southern France, in a very charming little village. It was big, it was cheap, and there was a nice roof terrace, but the host wasn’t entirely straightforward about a major issue: two of the bedrooms were in a damp, dark basement, only accessible via steep and […]
Our cancellation by a host in Portland, Oregon was issued about a week before the arrival date. The excuse given was pipe repair and the apartment was to be closed from August 18th. This booking was made well ahead of August 21st so that we could see the full solar eclipse. At the time of […]
I have been trying to get in contact with Airbnb for days to resolve an issue. The only time I got to talk to them was the day I decided to cancel my booking. The only person at customer service was a lady who was really hard to understand; it seemed like she had a […]
I am sharing my story because I feel all hosts need to know how important it is to protect your home from unruly guests. We recently had our first guest in our vacation home on the Columbia River by the Gorge Ampitheatre. Sadly, our first experience did not go very well. We met the group […]
My family and I have been loyal Airbnb customers for years, but a recent experience with Airbnb disappointed us badly. I would like to share this experience with you guys so that in the future, no more Airbnb users will have to go through anything similar. On June 27th, my parents and I were expecting […]
Last month, my boyfriend and I booked an Airbnb in the Shoreditch neighborhood of London for three nights. The experience was unpleasant from the beginning. We picked up the keys from a coffee shop and the baristas were short with us and unfriendly. We then entered the apartment, which was advertised as a studio, but […]
We have used Airbnb for almost a year now. We’ve had several issues with prices randomly changing and people booking our home for holidays at an off-season daily rate. That is not what this story is about, though. On Memorial Day Weekend 2017 we rented our house out to a party of ten. Our house […]