On or about September 5th, a tenant in my Hamptons home reached out telling me he accidentally broke a shower handle in my guest house. A few hours later, I sent in a handyman who notified me that the guest house was completely flooded as a result of the damage to the shower handle and […]
I had a guest who lied, saying he lived far away and that he wanted to visit San Francisco. In fact, he live an hour away and wanted a house to trash while he was with his friend. I don’t allow smoking, but I found ashes and cigarette butts in my bedroom. Items were stolen […]
I will be talking about the devastating and very much time consuming that I have been through since August 1st until today. Almost 40 tiring days have passed with no result but that feeling of being very much ignored with many saved responses by the case manager from the resolution center remain. I had a […]
911 to all hosts: a must read. I had a $42,000 claim due to damages to my newly renovated $400,000 home. These Airbnb guests were the first people in the home since its purchase. They carved into furniture; two large dogs were brought into the home destroying furniture, carpets doors, paint, and more. Upon discovering […]
We have a brand new house that we have listed on Airbnb and we recently had a bad guest. We made a claim using the host guarantee. To be honest the Airbnb Host Guarantee isn’t worth the toilet paper it’s appears to have been written while Chesky was sitting on the can. It’s a huge […]
I’m a seasoned host on both Airbnb and HomeAway/VRBO. I have never any real issues with guests until my experience in May. Little did I know a band was staying in my home after some show gigs in the Raleigh NC area. There was everything from cannabis left in potted plants to cigarette butts, empty […]
Guest makes reservation for five months for one person. Guest brings another person, that person breaks $500 front door. Guest pays first month to gain access. Guest fails to make payment second month after 30 days. Guest changes reservation to only 30 days, on the 30th day. Guest claims she now has the right to […]
This is the letter I sent to Aisling Hassell and Brian Chesky and received no response. Dear Airbnb, Over this past Memorial Day Weekend, my wife and I had the displeasure of finding out just how well (rather, poorly) Airbnb takes care of its guests in unfortunate situations. I have had so many wonderful successes […]
We booked a house with this host from December 30th, 2016 until January 1st, 2017. He had two properties: one for a maximum of ten people, and another for a maximum of fourteen people. I told him that I needed the 14-person house and then we paid. We had nine people, all with big suitcases. We knew some […]
Airbnb has unethical and deplorable practices. They would do whatever it takes to make sure their “Superhosts” keep their status, even if the reviews are honest. I read an article online about Airbnb removing a guest’s review because he posted an honest review about his stay at a lodging. I posted my review and within […]