The following is the story of the last 20 hours. On April 1st, I received an email that my Airbnb flat wasn’t accessible 10 minutes before arriving on site. Since I was travelling, I only noticed when I arrived. I was offered a different flat in exchange which was 7 km from the original one […]
I appreciate this website as a voice to expose Airbnb’s dreadful behavior. At the end of my missive, I have two questions, and would appreciate any advise. This last fall, my wife and I wanted to rent a house in Florida, while we considered buying a condo. Before booking, I wrote the Airbnb host and […]
We made a reservation over three months ago after doing careful research and reading reviews about a listing for a property in Singapore for a family vacation. We only travel together once a year; it’s important that we get this right so we took our time to do our research and booked the $1600 stay. […]
Here is the letter I wrote to Airbnb feedback. I’m still in the process of working with a case manager, but I’m not very optimistic. I’ve been working with someone in Airbnb Support, who has been spectacular. However, she encouraged me to share my feedback with the company, as I feel the policies of Airbnb […]
I sent a notification of a dispute and an attempt in good faith to negotiate an informal resolution. The dispute involved my confirmed reservation for an Airbnb listing in Clearwater, Florida. My confirmed reservation was for Dec. 11 to Dec. 18, 2021. This story shows that Airbnb has fake listings on their site, does bait and […]
Airbnb will keep over half of your money no matter what happens to you or how bad the host’s situation was, even if you are raped by a stranger that the host allowed in without your knowledge. All that Airbnb will refund you is $30, even if their host provided none of the accommodation you […]
Back in December I tried to book a room via Airbnb. The host sent me the offer and asked for payment. Within minutes they retracted their offer and raised the listing price. It was a classic bait and switch. I reported it to Airbnb and provided the screenshots of the offer and change. The rep […]
One of the most common and heartbreaking stories we hear at Airbnb Hell is about scammers. Newbies to the website think they’re paying a legitimate host for their dream vacation, when in fact they’re getting a room in a flophouse, or nothing at all. What are some of the scams we’ve heard about? Bait […]
Our Airbnb property was advertised as a “full loft” with “dedicated parking behind the building”, which is why we chose it. We arrived in Montreal and drove right by the property twice, because it’s a poorly-marked, hard-to-find doorway between two other buildings. Behind the building there were no markings about where to park and/or that […]
So, I never used Airbnb before. I was encouraged by my friends to do so despite my misgivings about staying with total strangers or even being alone in someone’s home without them there as really, anyone could have keys. Imagine someone walking in on you as you never know who the owner gives keys to! […]