By: LTMarkB

LTMarkB — Sun, 09 Feb 2020 05:43:07 +0000

I have used Airbnb for years. My wife has used it to visit her family several times and been happy. She went to the airport and got on the plane. At her first change, she got a text that the host wasn’t able to let her in late. The request stated who was traveling and requested an 11pm check in, which the host agreed to. So, when I reached out, she said she was reaching out to Airbnb. I called them too and they said they were cancelling the reservation per the host request, and that she felt it would just not go well. The company then cancelled and set me to make my wife her own account without access to her phone (which is in the airplane in the air). I end up having to fudge an account and pay extra to get an automatic accept reservation on the same day. Talking to a manager they just kept talking about how it’s my fault for not traveling with my wife and she has to have her own account. Pat also told me I was lucky the host agreed to refund the whole fee after she is the one to cancel the reservation. Just piss poor customer service. I cannot leave feedback, my account will be given a warning about third party booking, so what happens to the bad host? Nothing! Poor poor poor

Comments on: Terrible airbnb experience, and a $12 refund

By: LTMarkB