I purchased several thousands of dollars worth of gift cards on Amazon. Every time I try to book something with Airbnb I get an Error Code 500; if you look online this is a issue that they have with a lot of accounts. It’s not the same issue with the gift cards not getting applied to the account. I was able to apply them to my account and I now have over $1,900 worth of credit in my account that I can’t use. I actually needed to stay in another city for a medical treatment for cancer; I made Airbnb aware of my situation and nothing worked. All they can tell me is that they are working on it and this has been the only response for over six weeks. I have had to pay for a hotel instead and have been asking for a refund of my gift cards. Last week, they finally agreed to a refund, which has not yet happened, and they have currently stopped responding to my emails. I have contacted Amazon and they can do nothing about it. It looks like I will have to take Airbnb to court and hope that I get my money back. I have attached photos of what happens when I try to book. Please don’t lose your money buying these gift cards.
We had a horrible host who did not prepare for our check in even when we confirmed the arrival time weeks in advance. We were supposed to have a nice stay and a nice place. What we were met with was absolutely nothing. Check in was set for 12:00 PM, so we were there at 11:40 AM. We waited until just after 1:00 PM without a sign of the key or the host to greet us. We knocked on the door and got no answer; we called – no answer. What could we have done but leave such a situation? All he had to do was leave a note on what to do with the front desk or the key. This is unacceptable behavior for a host. Saying someone will eventually show up at an uncertain time in the future is absolutely disrespectful. Leaving a paying guest waiting and exposed to uncertainty is unprofessional and, on top of that, trying to say we were a no show or late is insulting. Trying to shift the blame to the guest is a slap to the face. We are demanding a full refund and suggesting that he be removed from Airbnb before he leaves another guest rushing to find suitable accommodation in a foreign country soaked from the rain waiting on him to eventually show up. This is the most embarrassing experience in my professional 40-year career in front of friends and colleagues for us to experience such disastrous service and ridiculing responses. I’m expecting a full refund by the next working day.
Overall, I would call this an uncomfortable Airbnb experience. The host was Beverley in North Port, Florida and the room was called “It’s a large private bed and bath” Yes, it was clean, and Beverley provided 3 mini bagels plus some fruit, which was nice. The bed was super high and a bit wobbly, and the mini fridge goes off loudly for intervals in the night–but those are non-issues for a moderate/deep sleeper. However, much as I am the kind of guest who made myself scarce and basically used the room to sleep each night, I didn’t get the sense that common areas including the kitchen or living room were truly open to guests. That was one of a few unspoken rules/expectations that I encountered here, and I was walking a bit on eggshells by the end. I suggested things like the 10pm curfew could be put up front in the house rules section for everyone’s benefit. That there are children in the house REALLY changes the dynamic. I was accosted on the 2nd night by Beverley for coming home at 1am–she said her children were disrupted from their routines from asking about my whereabouts and the noise even though I tiptoed in each night. I felt bad and her children deserve to sleep, but this was something I completely didn’t anticipate. I figured if someone’s putting up her house for airbnb that they would have thought of the possibility that the guest may not follow their sleeping schedule. I didn’t pay $40/night to come home early every night on my vacation for fear of disturbing the sleep of children, and would have considered that before booking, if I knew that was an expectation.
There were other things which I won’t go into, because I don’t want to speak ill of a person who seems like an OK person, but the place just wasn’t suited for Airbnb. She did say some things that were slightly racial (I am Asian) and I talked to her about that and will give the benefit of doubt. Yes, I reached out to Beverley privately before writing this review. We talked out some things up there, but it was not an easy convo (she accused me of some things that I did not do and insinuated that her daughter had abilities to perceive when something is “wrong” with someone, and that she perceived that about me when she first saw me, which was VERY uncalled for) and there are some other things that I am leaving unsaid. I don’t think Beverly is a bad person, and I wish her well. I made one mistake which I apologized to her for, which was bringing my boyfriend in for 15 min after I had given her an estimated time frame about an hour earlier. He came later and I forgot to text her before entering the house, thinking we would just drop off the items quickly, but when we stayed a few more minutes to apply sunscreen before heading out, she had covertly entered the house and saw/heard us, and later accused me of purposely coming in the house with my bf while she went out, which was so not true. It was just a mistake on my part and I did apologize.
Conclusion: I just don’t think this was a house that was ready for prime time on Airbnb. If I could do it over, I should’ve just paid more to get a place where I could feel free to be a normal person operating on my own time and feel free walking around. I wanted to post this since it couldn’t get posted on Airbnb in time.
We are SOOO disappointed with the accommodation that we booked in July 2015 in Amsterdam! It started out OK…
Upon arriving, the representative let us into the apartment, showed us through, provided some maps and information to the area etc. During his explanation of the apartment to us, he casually mentions that the apartment has a distinct smell as it was only days before, sprayed with poison/chemicals for routine pest control. At the time, we didn’t think anything of it. We left to get some dinner, returned, showered etc and prepared for bed. The next morning we woke with varying degrees of headaches, nausea, dizziness and near-vomiting. The smell was unbearable. (It was also quite rainy so no windows could be opened to air the place out.) We called the representative EARLY that morning (approx 7am) and informed him of what had happened and that other arrangements would need to be made. We let him know that we had activities planned for the day, but he said that ‘someone would be in touch’ to let us know of what to do from there. By 4pm that afternoon, we had not heard from him, the owner of the apartment OR Airbnb. We left and checked into a hotel. We did not hear from anyone for the remainder of our time in Amsterdam. We began the process (online) to claim a refund. We were surprised to learn that approximately only one night’s worth of accommodation was refunded and we were still out of pocket for the rest of the nights! (approx $AUD1700!)
The first issue is this – THEIR website states: Accommodations on the Airbnb platform should meet minimum quality standards regarding safety, access, and cleanliness, and they should be consistent with the description provided by the host. I’d like to know how an apartment, sprayed with toxic chemicals, is in any way SAFE?! We had two small children aged only 4 and 6 at the time, we were the most affected by this. On these grounds alone we should have qualified for a FULL refund. The apartment should have NOT been available at that time – to let the chemicals air/disappear. Airbnb DID NOT inform us of this prior to our check-in and should have. Had we known, we would not have stayed there. So I have to assume then that maybe they knew this, and that’s why this wasn’t disclosed? (can anyone say ‘fraud’). So they took our money anyway, knowing that the apartment was less than acceptable.
Second issue is this (again from their website): For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time. or If the guest cancels less than 24 hours before check-in, the first night is non-refundable. or If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded. Clearly, we fit into the third category. We did check in, we did leave early. So the nights not spent after the official cancellation are 100% refunded!! (or should be…)
I have called the Australian number (only to be diverted to some Phillipino call centre) where the staff are clearly only trained to answer with very scripted answers. My details are ‘passed on to case managers’ who DON’T call back even though I have asked for TWO calls now, but instead reply with emails that state: Thanks so much for your patience throughout this process. We appreciate the time you’ve taken to share your concerns with our team. However, we have issued our final decision for this case and we will disengage from further discussion on this topic. Really?! They’re “disengaging” from this topic?? The customer, ME, does NOT accept the matter closed! Their OWN policy tells me I’m entitled to a refund! What is the point of a policy if you do not stick to it?! It isn’t worth anything. Given the seriousness of our complaint – the POISON you expected us to live in – they STILL have not addressed this issue and they continue to say that they’re decision is final. Again, I do not consider this matter closed and I will be informing the relevant authorities here in Australia that I can and any and all social media platforms!
Save your money and just book with hotels! Zero stars for you Airbnb Fraudsters!
Rented a place through Airbnb, the first night didn’t get a key. The second night was locked outside, and so-called “host” said that I should have texted/called before [showing up at the place I had paid money for]. After asking why can’t I get a key, the host became hostile and suggested to cancel reservation. I contacted Airbnb, cancelled, got full refund (thanks to Judy W. with Airbnb), and got offered a hotel room for free due to the inconvenience that was brought upon me from this psychopath, ungrateful, imbecile “host”. I hope nobody ever stays at Martha’s place in east Austin, and I hope Airbnb gets her place off the list.
Hosts beware!!! I had over $1500 in damage done by guests, all documented via photos and witnesses, and I even submitted professional estimates to repair walls, replace damaged dressers, sheets, mattresses, pillows, rugs, and carpet cleaning (guest took red lipstick and used it on my off white carpet all over the entire house!). I advised airbnb at the VERY beginning of this guest abuse (verbal) that my house was being destroyed while they were here, it started slow and they went crazy with it when they departed (I was at work at that time). I was never given the option to evict them without penalties. I did EVERYTHING airbnb asked of me from submitting the request to “guests” which was refused immediately by them along with NO denial that they did it, continued on with the representative who then told me I had to speak to a different team at airbnb (this was now my FOURTH “pass off”). The new airbnb individual said they needed documentation. I provided it and asked if he could access or if I needed to start from the beginning (I had A LOT of evidence so this was weeks worth of work), I also requested a number to call. The representative, Jake, said they have no number to contact them, that they would only offer “fair market value ” (items are new and only 4 months old), and asked for additional/actual proof of original costs of the destroyed items. I searched emails and the web to find this after I told Jake I didn’t have this information readily accessible/available. No response. I email again 6 days later with everything ready and ask him if what I have is what airbnb needs, no response. Airbnb appears to have closed the claim…… Wow, just wow.
This is a huge hit for my family. I continue to receive no response or resolution from Airbnb on this. I am sad this happened, hurt because I adored hosting people (before this guest), and financial burdened during holiday with a young child who will not get the gift she deserves because I’m left on my own to clean up the mess and have been abandoned by airbnb. I could have put an ad on Craigslist and had a better result and fewer fees.
A guest retaliated about having to pay to replace my air mattress (a crucial item I needed for future guests) after they admitted, in writing, to damaging it so badly that they removed it from the property (threw it away) while I was not home (which is technically theft). Their retaliation was to write me a negative review, where they said they looked in my (closed) drawers and cabinets(!), and then revealed my personal items that they didn’t like or agree with its presence in the home. I asked AirBnB to remove or edit this review to take out the mention of my personal items. I had a year’s worth of entirely positive reviews and was nearly qualified for AirBnB’s elite Superhost status, and this was a first-time AirBnB user obviously seeking revenge for something they did wrong, but AirBnB’s customer service repeatedly told me they agreed my situation was unfortunate and morally wrong of that guest, but they stood by their policy, which goes like this: ANYTHING in your home is open for guests’ use, viewing, and mentioning in a review, so long as they do not reveal personally identifiable financial information (ex. driver’s license number, tax ID, or bank numbers). I had previously removed that stuff from my home, but I had no idea your guests can write about pretty much anything else, even if it is out of sight and in an obviously hidden or private place that most polite humans would never dare to look or publicly admit that they did look there. I specifically confirmed with AirBnB that their policy means guests CAN write reviews about your prescription medications, health info, religious artifacts, political artifacts, or any other object which someone, somewhere might find offensive, or that you might deem too “personally identifiable” or too private to be mentioned on the Internet. I could not believe a company knowing let go of one of their best customers in exchange for allowing an evil new customer to remain. This was not even ALL of the bad things that this one guest did or that I suspect they did, but those other issues are a one-on-one guest problem, not an AirBnB problem. The above described AirBnB policy and customer service issues are the reasons why I will never use AirBnB again and encourage all others to not use them for hosting or staying!
I listed my house for rent on Airbnb for only one month and had three bookings. The first guest set a hot pot on my kitchen counter and melted it. The second guest dumped oil into the hot tub and broke the $200 handle, splitting the wood on the side of the spa. The last guest stole a white wicker storage chest with all the contents. I try so hard to make the house nice but why bother when three of three bookings ripped me off? I am ticked and disgusted. Now what do I do with the rest of these darned bookings? Cancel them? Grrrr…
So, having booked 3 nights at a higher priced airbnb in Exeter, we arrive to find an old box in the bedroom, not enough towels for the expected guests, a dirty bathroom with no attempt to tidy up, a used old toilet roll in the loo and a stench of what smelt to me like cat piss throughout the property. Host suggested we don’t understand airebnb so it’s out fault! Short version is we didn’t stay, host got paid IN FULL! We got 1 night refunded and airbnb said they wouldn’t penalize the hosts.. the airbnb service is a joke. Avoid at all costs !
So I will start this off by saying…my dog somehow managed to jump thru a screen window at my host’s place while I was away for a few hours, because I don’t usually need to kennel my dog. Not only that but who the f*ck can possibly, logically presume the creativity of their pets to find a way to jump thru a window screen? However, yes he did this (no excuse), but my host and his wife were ACTUALLY THERE when it happened, and total potheads to the point that they were kind enough to NOT even bother to show me the simple courtesy of calling or spending 15 seconds of their time to send a message to let me know it happened…so I could hurry my f*cking ass back there to attend to the problem I created. So I arrived at ~3 PM that day to find my dog wandering their neighborhood, my hosts not even there, but away from their property. And upon returning later they didn’t even address the fact that they didn’t let me know it happened but were so fucking lazy with following up on it later in their Airbnb claim was to go on Amazon.com and look up window screens (since Amazon.com has the most diverse solution/market for window screens) and pick the most advanced solution available for their flimsy, aluminum window screen my dog ruined – which was probably 3 times more than it was worth – and request to charge that premium. And on top of that tacked on a pillow that had a stain – which I didn’t even use because I brought my own orthopedic pillow – but the claim they made had me reimbursing them for a set of pillows rather than one. All of this after their untrained farm dog attacked my dog at one point during my stay to the point that they had to pull their dog off of him… Thanks Airbnb…I really appreciate the ‘services’ you provide…