Airbnb Wants to Know Everything About You

I have already purchased tickets for flights but have had so much trouble trying just to pay for my two-week accommodation. I’m new to Airbnb, and have felt nearly buried under the formulaic questions and instructions. I am not that computer savvy but wish to make all my payments on my desktop account. When it comes to numerous instructions for identity verification and security, Airbnb keeps referring me to download their app onto my Android phone. I have told them numerous times I don’t trust to have personal details on my phone – only on my desktop, which has better security. Instead I just keep going around in circles with them. I have also told them how intrusive and extensive their requests for personal information are. Airbnb doesn’t even supply a telephone contact number so as to speak with a human being. Now I’m concerned if I cancel my accommodation reservation I’ll lose money. All I wanted was to book and pay with PayPal, which doesn’t seem like an option anymore. They keep sending me emails, but when I go into those it’s the same old story: connect with Google on your mobile device. As I have had serious health issues I haven’t been able to have a vacation for years. Trying to do a business transaction with this company has caused me frustration. My last request to them was for someone to phone me, and not text. I’m still waiting.

Airbnb Built on Institutionalized Fraud

Airbnb takes the full payment amount from guests when bookings are made. Then they keep the money for however many days, weeks, or months before the guests actually arrive and are supposed to pay the host as follows: “Airbnb releases your payout about 24 hours after your guest’s scheduled check-in.” What actually happens is that Airbnb sends an email to the host at the point when they should pay and suggests that the bank will take time to pay. This is a total lie. In New Zealand, payments are processed very quickly. The banks may sit on interbank payments for up to one day and do not process interbank payments on weekends and public holidays, but they do not just sit on the money for days as Airbnb suggests. What is actually going on is that Airbnb sits on millions of dollars of guests’ and hosts’ money for days. Meanwhile the guest has checked out and often even left the country before the host is paid. This is just another way that Airbnb is screwing the market. Remember, Airbnb does not have any property. In fact, they have nothing except an APP which causes frustration in communications, so they can keep the guests and hosts at arm’s length until they have got their money. I would strongly suggest that guests instead find a property outside of Airbnb, especially if it is a hotel or guest house and they can check the price directly. When there is no commission to Airbnb, hosts can often offer a better price. If you pay money out to a host who owns a hotel or guest house that has been in business for some time, you at least know where they are; they have a physical location. Whereas you struggle to even get Airbnb on the phone in some random foreign country. Best wishes from a host still waiting to get paid.

New Year’s Cancellation: Three Red Flags

My family and I planned an overnight visit to NYC on Christmas Day in 2016. We found an Airbnb listing for an “Amazing & Modern” apartment in Times Square for our stay. The first red flag was that the payment was in One Vanilla prepaid cards. The second red flag was the security deposit: how does one get his security deposit back when the payment is a prepaid card? The final red flag was that we could not find the apartment when we did additional searches on Airbnb. We could not find any support on Airbnb so we opted to cancel the reservation as we did not want to be without a place to stay on Christmas Day in NYC. After a day or so, my wife sent a nice email staying that due to some concerns we would not be staying at the “Amazing & Modern” apartment. The response from the person we were in contact with via email wrote back to my wife: “Thanks for wasting my time.” My wife responded with an email that she wrote: “Ditto.” To which the response from the person we were dealing with was, and I quote: “I shit on your mother’s grave you faggot!!!!”

Airbnb’s Little Loopholes that Screw Hosts

I have had two separate “awaiting payment” issues two days in a row. Airbnb doesn’t give you any indication that a guest’s payment may not be valid until you accept the reservation. This automatically holds the reservation and prohibits the host from declining guests or opening up for other guests that might have their affairs in order. I called Airbnb and spoke to a representative about declining these guests; they would not change their policy, so my listing is off the market with no secured payment for 24 hours. Why would Airbnb hold a host’s opportunity to make money hostage? I was told that the odds of the payment issue being fixed are greater than the chances of it failing. Nevertheless, Airbnb takes all the host’s rights away in order to protect the company’s interests for 24 hours. The fact that a host hits accept and gets an immediate “uh oh… there seems to be a problem with the payment” is proof that the software Airbnb uses can immediately detect if there is an issue with a guest’s payment option. This simple line or two of software code should be implemented when guests click “book”, not when the host gets stuck with a blocked calendar. I told this to the Airbnb representative… he would not help me cancel the reservation awaiting payment and left me feeling like this policy is not going to change.