Airbnb Host Accuses Guests of Swapping TV

I’m a minority that stayed at an Airbnb in Detroit at Carla’s place from March 30 – April 28, 2017 as my husband and I prepared to move into our new home. I really believed I had a great experience. I even posted a five-star review about that experience. A week later, I received an email asking if I switched the Roku box because it was different from what she thought she had. I responded I had not. I’d never even really heard of Roku until staying at that place. (no big deal, or so I thought.) Well, the next morning I awoke to what I considered to be a bold and brazen email from the host stating that there was a smaller TV in the unit than the one she had supplied. She said she would never put one that size in the unit; it was a Proscan, and she was wondering how it got there. I froze. I made my husband check all our televisions since we did bring our son’s old TV so that he could play his video game. My husband was floored and assured me that we took our own (five year old) TV home with us. There were no new TVs in our home.

I then became angry because I felt as if I was being accused of stealing a TV a week after the fact. The brand that was in the unit was one I had never heard of. When I Googled the brand, it stated that it came with built-in Roku (the service they provide). When I asked the host about this, she apologized and said maybe her staff switched it without her knowing. You mean you would offend a guest without checking with your staff first? I told her I was surprised that she didn’t take inventory. I was hurt and felt targeted. That was very unprofessional. I informed her that I would leave another review about my experience. She asked that I handle it privately since I barbecued on the lawn and she didn’t say anything: again, unprofessional… why bring it up now? Since there were picnic tables on the lawn, I assumed we could do so. We had a small table grill and we roasted hot dogs and cleaned up our mess. Had I known we weren’t supposed to barbecue, we wouldn’t have. In closing, she said in the future they would put stickers on all their items. I have no idea what to call this experience. All I know is that, it wasn’t good after the fact. I’m still angry.

Chilean ID isn’t Enough to use Airbnb in Chile?

I have used Airbnb many times before, but now I am surprised to see that they have asked for ID verification. After supplying images of both my government ID and Chilean driver’s license, the site said that these types of documents are not valid in their system… after they specifically asked for them. I am residing in Chile and looking for an Airbnb rental in Chile. Why wouldn’t they accept a Chilean ID? This brings me into a neverending loop where I cannot book anything, making Airbnb in Chile unfeasible. I might as well permanently stop using Airbnb, since I can’t reserve anything. Add to that, there’s no real way of contacting anybody to get this fixed. What a slap to the face for customers.

Expected to Clean a Guest’s Blood After Stay

I hosted a mother and daughter at my apartment in Sydney February 17th-20th, 2017 for the entire home. I returned to the apartment upon check out and went to change the bed as is my usual practice after guests. I noticed my sheets were missing. After twenty minutes of searching I found them scrunched up at the bottom of my laundry basket under my washing. I pulled them out to find them splattered with blood. I also found my quilt underlay had been turned over by the guests and it also had blood on it. I opened a Host Guarantee claim for the damage. The guest admitted via Airbnb messages that the damage was done by the mother and they didn’t think they had to clean it, something I still find remarkable. I told Airbnb I refused to clean it because I am not touching someone’s blood as it’s unhygienic and unsafe. They refused to compensate me for the damage as they told me I had to attempt to clean it to show that it had been permanently damaged. Unbelievable!

Received Airbnb Texts and I’m not a Member

About two days ago, starting at 5:00 AM, I got a text from an unknown number with a prefix of “Airbnb:”. Since then, about three times an hour, I have received similar texts. I almost immediately tried the standard return text, “STOP”, but I got a message back every time that basically told me they don’t have my number on file. Then why did I receive the texts? Each of those return texts have a link to their website to edit a user account. I don’t even have an account. Don’t they confirm phone numbers before sending out massive amounts of texts. Don’t they confirm phone numbers before they give them to hosts to correspond with guests? In my searching, they don’t seem to have an email for customer support, and I’d really prefer not to make an account just to get my phone number off their text list. Wish me luck!

Expensive Bedwetting Accident in Airbnb

My first Airbnb experience was so awful it was nearly my last. Unfortunately for me I endured an embarrassing accident on the second night of a two-week stay when I wet the bed. It wasn’t just a little bit that could be hidden; everything was totally soaked through the mattress to the bed base. I was burning with shame but had no choice but to get up, shower, and change the sheets. In the morning I took the mattress out to dry in the sun and explained the situation to my host along with a thousand red-faced apologies. She wasn’t happy in the least but what was done was done. I remade the bed the next night and tried to put the embarrassing situation behind me. I’d forgotten about it until two weeks later when I received my review and a damage bill for $1200 for a new mattress. My review (which is public and has my photo) said something like “Joel has problems controlling his bladder at night and was made to pay the full cost of replacing the mattress he ruined when he peed on it.” I overheard the host telling two of her friends and a customer service lady from Airbnb. I learned a valuable lesson that stay and every time since I bring my own waterproof mattress protector… just in case.

Not My Blood on that Airbnb Host’s Duvet

I needed a break. I had work on a business plan that needed to be done but I was distracted and my apartment (and the city) were loud; I wanted silence. A friend recommended a cabin in the woods and the idea took hold. With somewhat limited time – an earlier planned vacation fell through and I was scrambling – the need for a location with wifi, and budget constraints, I decided to join Airbnb after recommendations from friends. The host I found was in one of my favorite spots in British Columbia and in my budget for a four-night stay. I could cook, visit local trails, watch deer on the large property, and walk a pleasant 40 minutes to the nearest town center. I thought it was perfect, and the host agreed it was a great spot for writing especially after I specified I wanted peace and quiet. I thought it was only going to be a retired couple in the adjacent home so I wasn’t worried about loud parties.

When I got there and the host showed me the place, he casually mentioned I might hear the odd noise from the person renting the suite next to mine. I brushed it off, thinking it couldn’t be that bad. The home was older, made of wood, and the walls were very thin. The neighbors woke me up in the morning and kept me up at night (they went to bed later). It sounded like they were constantly renovating or building something. Then the neighboring property had a loud party that went on quite late. I had to leave each day just to get the peace and quiet I went there for. It was disappointing and I didn’t get any work done. Before I left, I made sure my dishes were done and put away. I used the carpet sweeper on the rugs, cleaned the bathroom and made the bed. Things you do when you stay at someone else’s place.

When I got home that evening I opened up my email to find a ranting message from the host saying I had left a bloody mess on the duvet, tried to clean it, and then made the bed to “hide the now wet and bloody mess.” She wanted money for the damages. I was stunned. First off, it was a very hot week (mid-August) and temperatures were in the low 20s C even at night. I pushed the duvet off to the side along with the wool blanket covering it and used only the top sheet, none of which had any stains. I made the bed as a courtesy, and didn’t notice any stains. I was not menstruating and had no wounds that would have bled. If that stain on top of the duvet was blood, it most definitely was not mine.

I explained this to the host along with my surprise at the tone of her accusatory message and asked for more detail about the stain. She provided pictures of an orangey stain she was adamant was blood. After hearing my side of things, she agreed one of her cats could have brought something in and left it at that with the hope I would write a nice review. I was so stunned I didn’t know what to say. Not wanting to leave a bad review, I said nothing hoping this was a one time misunderstanding. Airbnb closed the claim and labeled it resolved. I should note they have a 48-hour window once a reservation ends to file a claim. I was relieved.

Three weeks later (too late for either party to leave a review) I received another message stating she wanted money because she couldn’t remove the stain. I declined responsibility, citing the earlier resolved claim. Two days later Airbnb reviewed all the facts and documentation and sided with the host, charging my credit card the security deposit. Since Airbnb’s head office outside of the US is in Ireland, I would have to attempt to reach someone at 2:00 AM, which is when I was receiving messages from them. They are not in the business of hospitality; they are there to “handle the money so you don’t have to.” Successful hosts and guests have been lucky. Please use due diligence and do your research as there is no recourse for you should something go wrong. Better yet, don’t use Airbnb.