Airbnb College Party Bachelor Pad with a Breeze

When you’re traveling alone for business, you would think it might be nice to save a few dollars and spend it elsewhere by getting an Airbnb a few minutes away from the conference you’re attending. I can put up with a lot but when you start to feel like a vagrant in a homeless shelter, I think that’s where I draw the line. I should’ve figured something was up when I exchanged texts with my host who told me to head upstairs and open the door because it would be unlocked. Nothing of value and nothing to worry about, I suppose. I walked into what was obviously a college student’s bachelor pad. All furnishings were kept to a bare minimum except for a rack full of men’s sneakers. At least it looked clean, if not bare. I walked in to find a partially exposed full-sized mattress on a bare metal base with a single dingy dirty flat sheet, a thin ratty looking blanket on top, and a blue/brown pillow that looked like it should’ve been either blue or brown (but not both).

However, it was late at night, I was tired, and I tried to overlook this but I couldn’t get over how cold it was there. The “furnished living room” was surrounded by windows across two walls with a connected balcony door. That’s when I discovered that there was a gaping hole in that balcony door and a thin garbage bag taped over the opening was still flapping in the wind. Now, mind you there was an extreme cold advisory and windchill warnings in Portland, OR that week. It was 29 degrees outside and there was a hole in the window. The heat wasn’t working – of course – and despite what my host said should have been an easy flick of the knob, I wasn’t able to force it on. So I sat on this dingy ratty looking mattress with a dirty looking sheet, blanket, and used looking pillow and thought about why I made such a poor decision to take a risk on Airbnb. I went to the bathroom and found it bare, stained, and moldy looking with no toilet paper. None. Nowhere to be found. I mean, I was already thinking that it’s a little ridiculous to ask me to bring my own bath towel, but should I have brought my own toilet paper too? Even public restrooms stock their toilet paper. What am I paying for?

In the end, I left because even the host had decided he wasn’t going to stay there until the window was fixed (likely after a drunken college party as I found bottle caps and tabs under the bed). He was at dinner with his friends and wouldn’t be back for a few days, after the window was fixed. I tried to get a refund, which is obviously a joke. The host said he was never paid the full amount, Airbnb said he was. He would only give me the “portion” of the money he received, because he didn’t want to give me money of out his pocket (I guess only fools like me do). Airbnb said the $25 service fee was nonrefundable but I laid into the poor man I spoke with on the phone and he gave me a $25 credit on the site. I’m not sure why I agreed to that (maybe because I obviously wasn’t going to get anything else).

Reservation total = $125 for 2 nights. The host refunded me $57 out of the $97 reservation cost; so I’m out $40 for being stupid (-$3 which just disappeared) with a $25 credit to be stupid again. I’m so disgusted with the whole situation.

Cheap China Airbnb Host from Hell

I had been receiving kind and warm Airbnb experiences until one month ago when I was in a rush booking a room for myself. The problem was that I did not carefully check the comments left on the webpage about the house. I was desperately in need of a place to rest immediately somewhere as close to my company as possible. One Airbnb option captured my attention. It was cheap and it looked clean enough with a spacious bed for one person. Here is how it went with this host: she acted perfectly welcoming, meeting me at the beginning, giving me advice on settling in. But let me tell you, it was difficult to use the hot water to shower. Each time I did, the host complained she paid a lot for electricity and water, so why would I shower two times a day? She offered the same bar of soap for every guest, as well as a used disposable plastic bowl and chopsticks which she had left over from her meals. It was extremely disgusting and insanity.

Apart from this, she offered also a disposable napkin to wash the disposable cookware she offered. It felt like she not only intended to exclude me from her life but also implied I was a walking petri dish. Given the situation, I had literally no idea how I could use the disposable napkin to wash the disposable cookware without any dish gel at all. This apparently made her snap and she shouted: “No adults in world don’t know how to wash a dish! If you’re complaining that much get out of my place at once!”

She was pointing at my nose losing her temper. That night around midnight, she stood at my door, shouting “Please, get out of my place at once!” I thought she was breaking down or had some mental disorder. I called the police because there was no reason I should get out at the middle of the night after receiving threats. It makes me feel sick even just thinking about it. Here’s how the police solved the conflict. They recommended that the host give me a refund immediately and took me somewhere safe for the night. Away from this psycho host with her mental disorder. For more details about where this place is and what I did afterwards calling customer service, please leave comments.

Beautiful Airbnb in Thailand Infested with Rats

We rented a beautiful two bedroom house with a pool about five minutes from Ao Nang in Thailand for six nights. Within the first day I thought I was seeing rats but just brushed it off. Well, over the rest of our stay I saw them everyday. I emailed our host and let him know about the rats and to see if he had someone that was doing pest control. He said he had never seen any rats and was surprised about it. He had security cameras everywhere on the outside of the house for the guests’ protection and probably for any theft that might occur when the property was empty, but apparently never saw the rats running around on the property. I’m writing this here because Airbnb doesn’t allow for changes in reviews and it seems that a lot of them are very generic. My wife did our review without my input and kept it very basic. The host’s review of my wife mentioned we should not be traveling to Thailand because of geckos and other things common in Thailand. Funny enough, I just don’t like rats. I have now been to Thailand three times and have stayed at many places that did not have rats, including a relative’s house in Hua Hin that borders lots of vegetation. However, they do animal control in their area. I’m not saying we never saw rats – we did – but not anywhere we had stayed until now.

My First and Last Airbnb Stay, Accused of Damages

I graduated recently from school, and my parents were visiting me for graduation from outside of US. I decided to take them to Florida, and I booked my first Airbnb. Being a first timer on Airbnb, I was very cautious of everything. I tried to keep the entire house clean and tidy, and I tried to make sure I did not damage any part of the property. I won’t damage the property of anyone either now or in the future. My stay was good (not perfect, but nothing is, so I kind of ignored any small problems). I didn’t want to sound like a complaining guest; I didn’t know I could make complaints and get a refund (partial or full).

So here’s what happened. On my third day (last day, the day I checked out), I was washing the dishes in the kitchen sink of the property hosted by a shady couple. While doing that, I started the garbage disposer in the sink and within a moment, before I even realized what was happening, the plumbing below the kitchen sink broke and dirty water started to spill onto the floor. It could have caused an electrical short circuit as well as a fire. Anything was possible. I’ve attached the pictures of water coming out on floor. Then, I texted my hosts immediately. First, the woman told me that she would come and see what happened. Then, after some time, the guy called me and asked me what happened. I told him what happened and he was very calm after that. He said he knew what must have happened, as if he knew the plumbing was fragile. They also told me to put towels on the water and then leave the house; they would come and take care of the damage later.

I trusted them (my biggest mistake) and left the property. I was roughly four hours away from the property by car. I stopped at a gas station only to find out my hosts were demanding $200 in compensation for a broken pantry door (when did that happen?) They said that we broke the pantry door. If you think carefully, there is a connection. The plumbing was broken. They must have had to spend some money on the repairs. However, it was their fault, so they could not ask for money for that. Instead, they found another way out. If you look at the door, the wooden strips that are not present in the door are easily removable. They just removed them, took pictures, and filed a claim with Airbnb. There were slots to put the strips in or remove them if required. And it worked. Airbnb asked me to pay $152 in the end, because the hosts were so called “superhosts” and I was just a recent graduate staying at an Airbnb for the first time. Now it was their word against mine, and I lost.

If they had asked me for another $100 while booking the property for any legitimate reason, I would have given them that money. But, in this case, they falsely implicated me. My parents traveling 9500 miles to see me were not visiting their property to damage it. If we had damaged it or if there were any accident, we would have told them promptly. To add to that, when I gave a bad review of the property, the host used the weapon of good reviews and ratings they had in past(as I expected them to do), to say my claim was false a and make themselves feel secure. When you are so good at hosting, you can get away with doing one wrong thing so easily by pointing at all the previous good karma. That is what they did and victimized me.

I know some of you readers may find them right and more credible than me, but remember: you could also be in my place someday if you do not take enough care. I should have demanded the host walk me through the property at check-in and check-out so I could have confronted them easily if they said anything was damaged, but they used clever planning to avoid doing so, so that they could later blame me. My family and I were pretty much shocked and saddened by what happened. I quit Airbnb and will not return.

A few things went wrong or felt odd during my visit. These so called superhosts did not walk me through the property at check-in and check-out. I did not get sufficient information on how to get around the house and operate appliances; I had to figure it out myself. It would have been best to walk guests through the house at check-in and check-out so that host could have made guests aware of any pre-existing damages and any problems the host may have found at the time when guests walk out of the property. Because they filed a claim four hours after we left, I could not go back to the property to verify anything. To top it off, as Airbnb says, if the host and guest cannot reach an understanding, hosts can go to the Airbnb resolution center. However, this host did not contact me at all; he went straight to the resolution center. They didn’t talk to us directly before reporting the damage to Airbnb, because they were super liars.

The property was immensely dark in and around at the time of check-in. It was very frightening because when I lit the house I found some chameleons walking on the grass and trees around the house. The pantry door, shown in the picture above, was perfectly in the good shape, except one wooden strip below the door knob was not placed properly in its slot on the right side. The kitchen had empty chocolate wrappers (that’s how much cleaners attended to the property) and a rotten apple. My mother was this close to eating it, but fortunately, she decided to cut it in two pieces before she ate it and she found that it was rotten. The kitchen was not complete: there was no single appliance with its lid, so when I wanted to cook rice, I couldn’t. The soap bottles and shampoo bottles were almost empty. And they were Suave, which is very cheap. Everyone knows that. The lowest quality soaps were purchased to show the host didn’t care about guests and wanted to maximize his profit. The water pressure in the shower in the bathroom was also very low, equivalent to the gardening bucket we used to water the plants. Despite so many problems I did not want to complain, but I should have done it. Since it was my first stay, I was unaware of all the ins and outs of the Airbnb. Now I have decided not to continue using Airbnb but to book a regular hotel next time I need to go somewhere. If I can afford four days with Airbnb and two days in a regular hotel, I will still go with a hotel. At least there won’t be insecurity and frustration of being falsely implicated for damages which I never caused.

Airbnb Host with Moral Issues Yelled at Guests

Here is a description of how we were moral policed and character assassinated during our stay at a host’s residence. Some details are left out due to the sheer number of these instances we had to put up with during our stay. The description of the place on the listing was not even close to the real condition of the residence; the room and linen smelled musty (we had to insist that the linen be changed periodically), the room was infested with mosquitoes at night, the walls, fans, and bathroom were dirty, and we had to either take the initiative to clean the place ourselves or personally supervise the cleaning as the host would grudgingly offer to have place cleaned or come back to us with statements like “previous guests put up with this so why should it be a problem for you?”

My partner and I have both backpacked (in India and abroad) and understand that hygiene levels slightly vary from the listing to reality but I’m talking about hygiene levels akin to living in a shanty, (things like coats of dust, grime and oil stains on the walls and switches of the alternative kitchen we were given, a filthy bathroom). The host even had the audacity to lock her kitchen at night without informing us (reason being – she did not list that non-vegetarian food was not okay and hence locked the kitchen to keep us away from using her utensils and basic cooking items). Though highly unacceptable, we tolerated these aspects (primarily because she refused to negotiate a refund or solution) and either cleaned things ourselves or made sure we were supervising when these issues were not taken care of (a clear responsibility of the host that was not fulfilled).

However, what was uncalled for and down right insulting were the remarks, attitude, and judgement that the host and her husband had towards us during the entirety of our stay. The final straw was the incident on the last day when the host’s husband simply insulted me by openly making a character judgement. Earlier they had turned down our request to have a buffer zone of a couple of hours to use their facilities on the final checkout day as we had a train that same night. Having taken enough time already, we checked out at 11:00 AM and were waiting for our taxi with our luggage at the main gate. I went to get a taxi to our location, while my partner monitored the luggage. The host’s husband passed my partner at the main gate without saying a word and then halfway down the road met me and started yelling – literally yelling at me on a busy street in front of all to see – saying:

“You came home at 5:00 in the morning – I know what kind of a girl does that!”

“Is this the behavior that your family raised you for?”

“What type of character does a girl like you have to behave like this?”

“Take a good look at your behavior and disgusting character! My wife and I are extremely glad you are leaving! Take a look inside yourself and stop being like this!”

This could have been completely denied by the host but instead she called us to confirm that this incident took place and went onto say that her husband always behaves like this and creates a problem every time. Then she sheepishly told us that “I know you will leave a bad review because of this and we have only been good to you.” I mean, there are ways of being two faced and this host really showed it. Basically she was calling to do damage control for this entire incident and tried to make it seem like she had nothing to do with any of the moral policing, insults, and character assassinations that we had put with for the past nine days. We were essentially being held for ransom to continue staying there because she had our money and refused to come to a negotiation even though we made it clear on numerous occasions that we were unhappy with the hygiene conditions, insults and passive aggressive judgements of the host and her husband. This is one experience that has definitely disgusted us and made us really wary of choosing listings.

Hour of Hell: Quick Glimpse at Potential Nightmare

This is the review I left on the host’s page:

I stayed for an hour. When I met Jason to pick up the key, which he was in a hurry to do so he could go watch a football game, he invited me and my under-21 kids to come back and “kick it” with him. He talked and talked about his job and how he broke his hand punching the wall. The bathroom had cockroaches as did the room I was going to stay in. The room is right next to the street so you hear all cars and anyone walking by. Around 8:00, in he came with a friend laughing, talking and turning the TV on very loudly. There is no trash can in the bedroom which I feel is needed. The entire home is very dirty with paint peeling, dirt and dust. My hour here was a nightmare!

This is the host’s reply…

First of all, I want to say that I take great care and effort in hosting Airbnb travelers in Charleston. This review is a slander in order to get a refund where this traveler ended up staying with one of their kids attending CoFC. I offered a complimentary bottle of champagne of which I do to some guests upon their arrival. The distortion of relayed information on how I broke my hand unloading my DJ equipment off a stage the night prior is in no ways hitting a wall, first and foremost. I have never even seen a cockroach on my property and considering the traffic my house sees with guests it gets cleaned daily. No trashcan in the bedroom is a first for a complaint [for this property] which has almost 50 great reviews… The timelines don’t even match up with an hour there when her check in was earlier and I never even saw her after check in. I really hope this isn’t a common practice with this Airbnber with her check ins abroad as it is wrong to a host to do such practices and falsify information. I took the high road and decided not to even leave a review for this Airbnber.

As of November 2016, I have sent numerous requests to the “Resolution Center” to no avail. I am now in contact with our company’s legal department.

Airbnb’s Complete Lack of Oversight: Dirty Homes

My husband and I booked an Airbnb, for the first time ever, to travel from Eastern Canada to spend two weeks in Scottsdale, Arizona. We arrived only to find the property in a deplorable, filthy condition. I don’t mean dirty; I mean filthy. There was urine and dried feces on the toilet and pubic hair in the sinks. The bedding had not been changed and the pillows, instead of being white, were a golden brown, as were the stains on the bed covering. The carpeting, which was suppose to be tan, was a dirty mess of brown and black. There were dirty dish cloths and open food containers in the kitchen. One of the bedrooms had an air mattress.

After complaining to the host, who was leasing in violation of her Homeowners Association, she tried to tell us that the cleaner had come to clean the house, her water broke, and she had to leave to have a baby. Really… she was nine months pregnant and cleaning? Our host also told us that she had moved to San Francisco; however, when I texted her that the house was dirty, she showed up five minutes later to say that the house wasn’t bad, she tried her best and continued to tell us that she would pray for us. Being thousands of miles away from home with no place to stay, we did not need someone praying for us; it all felt more than a little weird.

I have been trying to resolve this issue with Airbnb; however, they say that they are not responsible for refunds, if the host does not agree to a refund. How can this be? Do they allow anyone to list their properties? People with questionable hygiene, sexual perverts, murderers? Is there no obligation on the part of Airbnb to screen hosts, ensure properties meet a certain standard, and ensure the safety of guests? Have you tried getting ahold of anyone at Airbnb? Just finding a phone number for them is like trying to pull hen’s teeth and they don’t have any. I have learned a very valuable, expensive lesson from Airbnb and I would like to pass on to those considering renting through them: don’t do it. Use VRBO or HomeAway.

“Grotesque, Lying Hag” Says Airbnb Review

Antler’s Inn was by far the worst lodging experience with Airbnb we’ve ever had. After we’d already gone to bed for the evening, the manager of Antler’s Inn woke us up and told us we had to move to a different cabin. We said that we’d gladly move in the morning, but we were in bed for the night. He said that his staff put us in the wrong cabin so we needed to get our things and move to another cabin now. We scrambled to pack our things (a guy in a Hummer was screaming at us to hurry up). The cleaning crew came in and didn’t change the sheets for the bed we’d just been sleeping in; they just remade the bed.

When we checked in, the cabin was not in very good condition (stains on the furniture and Budweiser cans in the freezer), but I’m horrified that they don’t change the bedding between guests. In the manager’s office, we were pissed. We had checked in seven hours ago and they waited until we were in bed to let us know we needed to leave? The manager told us, “I’d rather you just get out. I can rent the cabin in a heartbeat for hundreds more than what you’re paying.” He was also upset that we had a dog, though we mentioned it when we requested our booking and got a confirmation for two adults and one pet. He kept trying to pressure us to just leave, but it was freezing cold and dark, the winding mountain roads were icy, and we’d each had wine with our dinner. We didn’t feel like it was safe to leave.

He gave us a key to a new cabin (oddly, he let us keep the key to the original cabin, which seemed really unsafe), but didn’t check on it ahead of time. There wasn’t even a pathway cleared and we both slipped and fell on the ice. We left in the morning, still furious with them for treating us like this. He said he wasn’t going to charge us for the stay and we civilly left it at that. Then surprise: we got a charge. Because we settled the dispute with Airbnb (they felt the charge was inappropriate and refunded us in full), we weren’t going to write a review. Antler’s Inn felt differently. They called me “a grotesque, lying hag.”

Cancelled in the Keys: Ruined Christmas and New Years

I’m still in disbelief and my host is a despicable example of a human being. His name is Aaron. On July 1st I used the Airbnb app and paid for three nights on his “boat in the bay with all the toys” to spend New Years in the Keys with my two youngest sons. You must understand this trip was their Christmas gift. Instead of buying them toys and such they might forget in a few days or hours I take them on a trip every year. Being a single mom this is no small feat. This year I wanted a new experience for them since we usually go to the mountains. The Keys were going to be great. I made a deposit on a fishing charter and was about to call to make a deposit for a snorkeling trip. I decided to communicate with the host again since we would be heading his way in two days. I sent him a text explaining how excited we were and asking if we were to meet him at the address provided at the check in time provided. I got an immediate notice through the app that my trip had been canceled.

I texted him. No response. I called him, and it went to voicemail. I decided to check his listing out again on the app and noticed all the trips he had canceled. Most were much further out than two days so I’m not sure why mine was not canceled earlier. I was mad and in tears at this point. After some searching I found a customer service number for Airbnb. The poor man got an earful and tried to find something else close by. He offered me a $150 credit towards another stay but we could not find anything close by that I could afford. I applied for the refund and will be keeping an eye on that to make sure I get my money back but I still lost my $416 deposit for our fishing charter. My boys were devastated. My pocketbook was devastated as well. That may not be much to you but it’s a lot to me and my boys. While the customer service experience with them was good the business model sucks. Please beware of the scammers!

Bait and Switch: Unethical Airbnb Owners

This story is regarding my Airbnb rental and my host, Caroline. On December 17th, 2016 I made a reservation with Caroline to rent a home in San Pedro, CA, I received confirmation of my reservation and at that time my credit card was charged $1,829 for a one-week rental of the home. The rental dates were from February 18-25, 2017. On December 18th, 2016 I wrote to ask Caroline whether, during our stay, we could have a luncheon for my 90-year-old mother in law. She wrote back saying that would be no problem. Then, on December 19th, 2016, I was shocked to receive the following email:

“Good morning! I spoke with the owners this morning again about your booking and they are really worried about a party and are not keen to it any longer. They went to a neighborhood party and a few people mentioned that they were not happy about the last party and would report them. I’m sorry. I wish I could change their mind and they are sorry too but they can’t afford the risk. I hope you guys can understand. They also mentioned the house was booked at $200 and that they can’t afford to stay at a nice hotel for that and that they’d prefer a minimum of $250 per night. I’m not sure how our minimum got changed to $200 but that wasn’t correct. There’s been some software changes in the system but we can’t figure out how that could have changed. I hope this isn’t all too disappointing. I’ve never asked for a guest to cancel but this is what the owners want me to do. If you guys can make it work then I’ll need you to accept the changes or if it can’t work, which I’d understand, then you can cancel. Again, I’m really sorry about having to chance this on you. But I hope you’ve got enough time until February to choose another place if that may be.”

I had made a reservation in good faith to rent this property and now, with less than 60 days until the short-term rental began, I was being told the rental cost was being increased by 24%. As this rental was found on Airbnb, I contacted them to ask about this uncomfortable situation. I was contacted by two customer service representatives who said this was absolutely not acceptable behavior, that it was a “bait and switch” tactic, and against Airbnb’s policies. A few days later another representative from Airbnb contacted me and said she would work to resolve the situation. Instead, on December 27th, 2016, they informed me my reservation was being cancelled. I believe the actions taken by Caroline were illegal under California State Law, specifically regarding short-term rentals: “If you have a month-to-month (or shorter) periodic rental agreement, the landlord must give you at least 60 days’ advance notice if the rent increase is greater than 10 percent.”