Know What You’re Getting Into Before You Book

In the city center of Palma de Mallorca in the Balearic Islands of Spain, there was a cozy and quiet Airbnb apartment for rent in a building over 100 years old. It was newly renovated and in the historic center of Palma, located 150 meters from City Hall Square (Cort), 300 meters from the cathedral, and just 70 meters from the Plaza Mayor.

I would like to share my experience with you about this Airbnb host. I heard that Airbnb will start doing inspections and I am very glad for this. My last experience at Palma was not very good for a few reasons. I don’t want to make this story very long but I want it to convey what you are getting into if you are thinking about renting this apartment. The only good thing I can say about this apartment is that it was a good location if you like to be downtown. The rest I will be honest with you about; not a word of this is a lie. I have pictures and recordings to document my stay.

The stairs (she mentioned that there was no lift) are a nightmare. They aren’t meant to be used by older people; this should be mentioned in the listing. What she forgot to mention was that the building right beside the apartment (I mean less than two feet away) is under construction. The sound of drilling is still in my head. We had to leave from 7:30 AM to 6:00 PM. The noise seemed like they were actually in our bedroom. It was really terrible and extremely loud.

On a previous trip to Palma, we went to the beach and came back around 3:00 PM to take a nap. Not this time. One day we arrived at the apartment early and it was impossible even to talk because of the noise. I wrote a private letter to the host and the answer I received was not very good. He gave a very poor apology, saying that it was not noisy. I have this recorded.

There was also a very bad kitchen. It said on the listing that the kitchen was fully equipped, but there was not even a kettle to heat water. One knife that barely cuts.

The most important aspect for me was the safety. There was no fire escape, only two fire extinguishers in the second floor (people could be fighting over using them). I don’t know the rules in Spain, but this is unacceptable. An accident can happen when people smoke everywhere. There was no place to go in the event of a fire. There were also ants everywhere; the host was so “kind” that he left an ant killer spray.

Posted in Host Stories and tagged , , , , , .

Leave a Reply

Your email address will not be published. Required fields are marked *