Host Didn’t Show, And No Help From Airbnb

For a one-day meeting in Boston I scheduled an Airbnb stay with an early morning flight out. The agreement was for me to arrive “around 5:00 PM” which is what I did; at 5:02 PM I showed up in front of the locked door of the apartment building. The profile didn’t say which apartment, and the host hadn’t told me me. I called, and there was no response. I texted… nothing. I waited, and no one showed. Fifteen minutes later I texted again. Thirty minutes later again… nothing. By 5:45 PM I had had enough and called a cab to find myself a hotel in Boston, which, on a Friday evening, is a tricky and expensive thing to do. I ended up in the Park Plaza with a shoebox of a room for $330, and I immediately contacted Airbnb through their website to report this issue. Yes, I clicked the “This is about the current trip”. A day later and there’s still no word from Airbnb and no acknowledgment of my email, let alone attendance to this issue. I will continue to nag. I want my money back and I want the added expenses refunded that this has caused me.

Posted in Host Stories and tagged , , , , , .

One Comment

  1. So sorry you went through this! Tweet #AirbnbFail and see of someone responds to you. I’ve done that quite a lot for the past months and it’s been helpful. You could also go on the host’s profile and report them – maybe this will speed up the process too. Keep us posted!

Leave a Reply

Your email address will not be published. Required fields are marked *