Airbnb Will Leave You Stranded With Incompetent Customer Service

I started my Airbnb account with problems. Their “jimeo” scanner for verification has so many bugs it’s useless. I provided my credit card number and information. In the middle of my stay I decided to extend and was asked to send them a copy of my bill. I had already made the reservation and paid for it ten days prior to this request.

Who brings a paper copy of their credit card statement to the beach on vacation? Who would trust these incompetent idiots with such personal information, only to have them send a “mystery” temporary authorization hold to my account which took 2-3 days to post. I don’t do online banking for security purposes.

I tried to contact Airbnb – no response – and had to look up their phone number on a different company’s website (filled prompts on the Airbnb app make you run in circles with no help). I spent 15- 30 minutes on both the San Francisco number and general customer service line multiple times. No one picked up. There is no customer service in my opinion, only PR lies to deceive people.

Then they claimed I cancelled my stay the day before with no refund. I stayed there; the host was great. It was if they didn’t even read the email and just lied. I had to spend $50 for an uber home instead of another night’s stay. Luckily I was close to home. I would never use Airbnb again. This was just local for a weekend in California. I feel sorry for the poor souls who would trust this garbage lying incompetent company with a trip in Europe with expensive airfare. I hope another company comes along and puts them out of business. In a word, these people are asinine.

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