We booked a place in Tokyo only to arrive after 4:00 PM to a dirty room with soiled sheets, pubes all over the bathroom, scum on all the mirrors, dirty glasses and stovetop, and reversed sheets to try and hide the stains. We couldn’t stay there. We tried to contact hosts as we were tired and just wanted to shower and rest but didn’t receive any replies. We had to find a hotel. We found a reasonably affordable one, a little more expensive than the Airbnb but we weren’t going to look or travel far as we had already had enough. Finally, the hosts contacted us after a few hours when we were already in a hotel, saying they were sorry: the place had been cleaned but the quality was not so good. They didn’t check. After a while they offered a refund, minus the cleaning fee. They had to be kidding. There was no offer to cover the extra expense of our simple hotel costs. I’m hoping Airbnb can help us out?