Airbnb Nightmare in Paris Leaves Guest Struggling

This was the worst Airbnb experience I ever had. I had booked a room at Catherine’s Hostel from February 27th to March 13th and from March 21st to April 1st. The first week everything was fine; I had a single bathroom which was quite fine and so forth. However, a few weeks before March 13th Catherine told me I couldn’t stay in her flat any longer because she had too many guests and there was no room left for me. She wanted to arrange another hostel on Airbnb for me, but the room was located in the 19th arrondissement, which is quite dangerous for someone who’s new to Paris. Even my local friends suggested I not stay there.

I’ve told her this whole situation is unacceptable: after all, I booked the room prior to my arrival and confirmed it before I came to Paris. Now I’m here but I’m not allowed to have a room? This is completely unreasonable. I told her I can’t accept how she dealt with this situation; she took a strong stand against me saying I couldn’t stay at her place, even if I had made a reservation. She said she would give me a full refund if I couldn’t deal with the change. I asked her to do so and found myself another place to stay. I was supposed to receive a refund of at least €300, but for some unknown reason in the end I got €255. I didn’t argue with her because I didn’t want to ruin my holiday mood. If you’re not fond of unanticipated situations in your travelers, I suggest you avoid this Airbnb in case of any trouble.

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One Comment

  1. A host in London canceled on me when I was in the taxi, ten minutes away! Airbnb doesn’t care when hosts cancel because they just fine the host, therefore Airbnb makes more money when hosts cancel. Actually they don’t even fine the host, they just deduct some money from the host’s next transaction. Hosts who cancel with less than 24 hrs notice should be suspended.

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