My Airbnb account was hacked. I received a text message in Chinese from some unknown number, then I received an email from Airbnb confirming a reservation to check in today in China. I live in the US and never made this reservation. I checked my account through the Airbnb app. Indeed, there was reservation showing I needed to check in today in China for $555. I also noted two recent searches on my account for homes in China – that was not me. I called Airbnb immediately to let them know someone had access to my account. They “opened a case.” Over three hours later, I heard nothing. I cancelled my credit card which was charged for the amount. So now some idiot has my account information in addition to my credit card number.
I called Airbnb again and they said there were working on it. While they were working, never once did they suggest I should block my card nor did they seem to care that my account was compromised. I was told they have millions of people with cases open and escalated my request. These people should not be allowed to do business. Now their lack of security is my problem and they could care less. I have never even rented a house through them. I reserved a house a few months back and then cancelled the reservation when my plans changed – I paid a fee for the cancellation. I wish I had closed the account then, since apparently they have no information security standards to protect consumers’ information.